How long does it take to receive my order?
Orders to the USA typically arrive within 3-4 days for standard USPS shipping or faster with FedEx express options. Orders to Canada and Europe typically arrive within 4-5 business days. Orders to the rest of the world may take up to 7 business days.
When will my order be shipped?
We ship orders around mid-morning Monday to Friday, excluding US public holidays. There are some cases which may result in a delay, such as the need to validate import requirements for food in your country or hot weather on route or at the destination. We do our best to advise you if there is going to be a delay.
I prefer milk chocolate or lighter chocolate. What do you recommend for me?
In terms of chocolate bars, our lowest percentage bar is 73% cacao (from our 2015 harvest). It was made with the intention to be a very gentle dark chocolate. Our 2017 harvest also has a relatively low cacao percentage of 76%. You should also take a look at our cacao powder and drinking chocolate, which you can add milk or additional sweeteners to, if you so desire.
How do you recommend I enjoy my bar of To'ak chocolate?
Check out our tasting guide and list of chocolate pairing recommendations here.
What are your social and environmental commitments?
We're doing our best to contribute to positive change in the world of chocolate. This is a summary of our efforts. We discuss how we are paying the highest prices to farmers in the industry, going beyond certifications, building a technology platform for traceability of cacao, up-cycling byproducts, and protecting endangered varieties of cacao.
My chocolate/package arrived damaged, what should I do next?
First of all, we apologize if this happens. We're trying hard to shorten the supply chain from the cacao tree to you, but from time to time something unintended can occur. The good news is that every order includes complimentary worldwide shipping insurance, which covers you for damage, theft or loss. Click to view full details of how to file a claim.
Does your chocolate contain nuts or other allergens?
Our chocolate is produced at a factory that also handles nuts, peanuts, soy, and milk, but we do not intentionally add any of these ingredients to our chocolate.
Does your chocolate contain alcohol?
We do not add alcohol to any of our products. Some of our Aged editions have been aged in empty casks or barrels that previously stored alcohol.
What ingredients are in your chocolate?
The complete and accurate ingredient list of each product is available on the product page of our website and on the package of each product. The only ingredients in nearly all of our products are organic cacao beans and organic cane sugar. In the case of our Everyday Organic Cacao Powder, the one and only ingredient is organic cacao.
What is the difference between Harvest editions and Aged editions?
Our Harvest editions are harvested from a specific appellation during a specific year (similar to wine), with the objective to highlight the unique flavor and aroma characteristics that are created by the soil and climate conditions of that particular harvest (i.e., “terroir”). Our Aged editions are Harvest editions that have been aged in some kind of aromatic vessel (eg, casks that formerly stored wine or spirits, or Ecuadorian wood vessels) or have been aged in the same container as some other aromatic material (eg, Kampot pepper or Palo Santo wood).