What are your shipping rates & shipping policy?
We offer free shipping to the USA for orders of USD $75 and to most other countries for orders of USD $175. Our shipping services include overnight express (USA only), 2-day express (USA only), express worldwide courier (international) and regular USPS service (USA only). Read on for full rates and conditions.
What can I do if my chocolate arrived damaged (broken, discolored or melted)?
We’re sorry about this. We’ve spent a great deal of time and resources trying to figure out the best possible way to protect your chocolate during shipment, but our system is not perfect. A broken bar can still be enjoyed but we understand this can be disappointing and you are entitled to file an insurance claim should you wish.
How do you recommend I enjoy my bar of To'ak chocolate?
Check out our tasting guide and list of chocolate pairing recommendations here.
Do you test for heavy metals like Cadmium in your chocolate?
Yes we do, and we’re happy to report that the levels of both cadmium and lead are safe. In fact, our chocolate has some of the lowest levels in Ecuador.
Do you offer free shipping?
Yes, we do when your order qualifies for our minimum spend (USD $50 for USA and USD $100 for all other destinations).
Do you have a refund/returns or satisfaction guarantee policy?
Yes! We are confident you’ll love our chocolate as much as we do. If for any reason you’re not completely satisfied, get in touch with us within 30 days of your purchase and if we can't resolve your concern with a replacement or our complimentary insurance then we’ll issue a full refund.
Can I store my chocolate in the refrigerator or freezer?
We recommend that you NEVER store dark chocolate in a freezer.
Is your chocolate vegan and gluten-free?
Yes it is. It’s also certified Organic, Fair Trade, and GMO-free
What is included with each product?
Click through to see a list of contents for each product range.
Can I visit the farm where you harvest your cacao?
The farms where we harvest our cacao are difficult to access and are not set up to receive visitors. If you’re a journalist or member of the media and wish to do a story about To’ak that involves a visit to the farm, please get in touch.