Q: What does it mean if a chocolate is on pre-order or made to order?

Pre Order or Made to Order On our product pages you will see the product availability listed as one of the following: Available Sold Out Pre Order When you purchase an item on Pre Order (or Made to Order, which is considered the same) you will see the approximate delivery time highlighted below the ADD TO CART button. https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/aDIvXXFAzR/resources/vSCB0BuPpd/Pre%20Order.png (Pre Order.png) We will notify you if there is any change in delivery time for your pre order purchase. You are also welcome to contact us to check the status. More Questions? Use a keyword or phrase in the search box above or contact us via phone, SMS, WhatsApp, email or social and we are happy to help.

Q: When will an out of stock item be available again?

All of our chocolate are produced as limited releases We harvest cacao and produce our chocolate according to harvest years. Some of our editions are aged. All of our editions are limited in production and often quickly sell out. Once a particular edition is sold out we may release it again with more age (for example as a 2 year, 3 year+ edition) if we have inventory. If that's not the case then the chances are that chocolate is no longer available! If you are interested in a particular sold out edition please get in touch. There are certain cases where we can offer you something from our private reserve. More Questions? Use a keyword or phrase in the search box above or contact us via phone, SMS, WhatsApp, email or social and we are happy to help.

Question 1

Your website is not working, how can I plan an order?

Accepted Answer

We apologize if our website seems to be down. Feel free to contact us to place an order via one of the following channels:

Phone/SMS (USA): +1 (805) 600-8625

Phone (Ecuador): +593 23227520

Email: hello@toakchocolate.com

We host our e-commerce store with Shopify and you can check Shopify status here.

Question 2

Can I place an order by phone or email?

Accepted Answer

Yes! Please get in touch with us and let us know a good time to contact you by phone. If you would like to place the order by email simply tell us the items you wish to order and we can create a link to pay by credit card or PayPal.

Phone/SMS (USA): +1 (805) 600-8625

Phone (Ecuador): +593 23227520

Email: hello@toakchocolate.com

Question 3

What does it mean if a chocolate is on pre-order or made to order?

Accepted Answer

Pre Order or Made to Order

On our product pages you will see the product availability listed as one of the following:

Available
Sold Out
Pre Order

When you purchase an item on Pre Order (or Made to Order, which is considered the same) you will see the approximate delivery time highlighted below the ADD TO CART button.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/aDIvXXFAzR/resources/vSCB0BuPpd/Pre%20Order.png (Pre Order.png)

We will notify you if there is any change in delivery time for your pre order purchase. You are also welcome to contact us to check the status.

More Questions?

Use a keyword or phrase in the search box above or contact us via phone, SMS, WhatsApp, email or social and we are happy to help.

Question 4

When will an out of stock item be available again?

Accepted Answer

All of our chocolate are produced as limited releases

We harvest cacao and produce our chocolate according to harvest years. Some of our editions are aged. All of our editions are limited in production and often quickly sell out. Once a particular edition is sold out we may release it again with more age (for example as a 2 year, 3 year+ edition) if we have inventory. If that's not the case then the chances are that chocolate is no longer available!

If you are interested in a particular sold out edition please get in touch. There are certain cases where we can offer you something from our private reserve.