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What are your shipping rates & shipping policy?
We offer free shipping to the USA for orders of USD $75 and to most other countries for orders of USD $175. Our shipping services include overnight express (USA only), 2-day express (USA only), express worldwide courier (international) and regular USPS service (USA only). Read on for full rates and conditions.
What are your Terms of Service?
Click to view the full details of our Terms of Service.
How and why do you age your chocolate?
Aged chocolate is a new phenomenon that To'ak has been pioneering since 2013. The process is grounded in the science of flavor extraction, and draws heavily from long-standing practices in both the wine and whisky traditions.
Do you ship to my country?
We ship to most countries except those which prohibit the import of foodstuffs by private individuals. Note: some countries require additional information (such as the ID number of the recipient).
Do you have a media kit? Can I request samples or an interview?
Yes, we have a media kit with high resolution photos, press releases and other product related information. Please submit some basic information to receive the access details, to request an interview, or to request samples.
Can you ship my gift without the price?
For orders within the USA we do not include the price as standard. For orders to all other countries we are required to include a shipping invoice for the purpose of customs import process.
What is the cut-off time for same day shipping?
For orders to the USA or Canada, 8am Mountain Time. For orders to all other countries, 9am Ecuador time. We ship Monday to Friday excluding public holidays in USA or Ecuador.
Why is To'ak Chocolate expensive and what makes it unique?
We purchase cacao directly from the cacao growers we work with in Piedra de Plata, and we pay the highest price per pound of freshly-harvested cacao in the country. As far as we know, we also pay the highest price per pound in the entire world. This is just part of our commitment to elevating dark chocolate onto the levels of the finest wines and in doing so having a positive impact on the environment and cacao farming communities in Ecuador.
What can I do if my chocolate arrived damaged (broken, discolored or melted)?
We’re sorry about this. We’ve spent a great deal of time and resources trying to figure out the best possible way to protect your chocolate during shipment, but our system is not perfect. A broken bar can still be enjoyed but we understand this can be disappointing and you are entitled to file an insurance claim should you wish.
How do you recommend I enjoy my bar of To'ak chocolate?
Check out our tasting guide and list of chocolate pairing recommendations here.
