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What are your shipping rates & shipping policy?
We offer free shipping to the USA for orders of USD $75 and to most other countries for orders of USD $175. Our shipping services include overnight express (USA only), 2-day express (USA only), express worldwide courier (international) and regular USPS service (USA only). Read on for full rates and conditions.
Do you offer shipping insurance? And how do I make a claim?
To'ak Chocolate offers complimentary worldwide shipping insurance on all orders via a partnership with Route+ (underwritten by Lloyds of London), which covers loss, theft or damage of your chocolate order. Read on below for full details on coverage and claims process.
What can I do if my chocolate arrived damaged (broken, discolored or melted)?
We’re sorry about this. We’ve spent a great deal of time and resources trying to figure out the best possible way to protect your chocolate during shipment, but our system is not perfect. A broken bar can still be enjoyed but we understand this can be disappointing and you are entitled to file an insurance claim should you wish.
Do you offer gift wrapping?
Yes! We offer gift wrapping and we can also include a message on a hand written card. You will find the option as a check-box on the product page. You can also leave a note in the special instructions field in your shopping cart.
Why is To'ak Chocolate expensive and what makes it unique?
We purchase cacao directly from the cacao growers we work with in Piedra de Plata, and we pay the highest price per pound of freshly-harvested cacao in the country. As far as we know, we also pay the highest price per pound in the entire world. This is just part of our commitment to elevating dark chocolate onto the levels of the finest wines and in doing so having a positive impact on the environment and cacao farming communities in Ecuador.
Does your chocolate contain nuts or other allergens?
Our chocolate is produced at a factory that also handles nuts, peanuts, soy, and milk, but we do not intentionally add any of these ingredients to our chocolate.
Does your chocolate contain alcohol?
We do not add alcohol to any of our products. Some of our Aged editions have been aged in empty casks or barrels that previously stored alcohol.
What are the main steps in the production of your chocolate?
Our production of chocolate starts with planting the cacao tree, includes the key post-harvest step of fermentation, the traditional steps of chocolate making, and finishes with packaging your bar in Ecuador. Read on to discover all 14 steps!
How can I check my shipping status?
The easiest way is to click the "Track order with Shop" button on the checkout page or the "View your order" button in your order confirmation email. If you are having trouble feel free to contact us with your Order ID.
How and why do you age your chocolate?
Aged chocolate is a new phenomenon that To'ak has been pioneering since 2013. The process is grounded in the science of flavor extraction, and draws heavily from long-standing practices in both the wine and whisky traditions.
