To'ak Chocolate offers complimentary worldwide shipping insurance on all orders via a partnership with Route+ (underwritten by Lloyds of London), which covers loss, theft or damage of your chocolate order. Read on below for full details on coverage and claims process.
During the warmer months (typically Jun-Sep), most orders will ship from Monday through Wednesday so that they arrive before the weekend. This makes it easier for us to keep your chocolate cool during transit. If you need to rush your shipment, regardless of temperature, please write to us at hello@toakchocolate and we will do our best to get the shipment out that same day.
First of all, we apologize if this happens. We're trying hard to shorten the supply chain from the cacao tree to you, but from time to time something unintended can occur. The good news is that every order includes complimentary worldwide shipping insurance, which covers you for damage, theft or loss. Click to view full details of how to file a claim.
We’re sorry about this. We’ve spent a great deal of time and resources trying to figure out the best possible way to protect your chocolate during shipment, but our system is not perfect. A broken bar can still be enjoyed but we understand this can be disappointing and you are entitled to file an insurance claim should you wish.