Question 1

What are your shipping rates & shipping policy?

Accepted Answer

USA

Free shipping to the USA for orders of USD $75.

Rates: Standard shipping: USPS ($12.50 for orders under $75 or free for orders of $75 and above).

Cut off time for same day dispatch: 8am Mountain Time, Monday to Friday excluding US/Utah public holidays

Standard delivery times: 3-4 working days to most destinations, unless 2-day or overnight express options is chosen

Most orders are dispatched from Utah, USA.

Rest of the world (ex. Ecuador)

Free shipping to the Rest of the World for orders of USD $175.

Standard shipping: UPS or DHL ($35 for orders under $175 or free for orders of $175 and above).

Cut off time for same day dispatch: 8am Mountain Time, Monday to Friday excluding US/Utah public holidays

Standard delivery times: 5-7 working days to most destinations

Most orders are dispatched from Utah, USA.

Ecuador

Orders for Ecuador can be collected from our office in Quito (please contact us) or we deliver to major cities in Ecuador with Servientrega (free of charge).

Sipping Insurance

All online orders receive complimentary shipping insurance. Read the details here.

Countries we cannot ship to or that require additional paperwork

There are a small number of countries we cannot ship to due to the import restrictions that those countries impose on foodstuffs. Currently we cannot ship to:

Mexico
Venezuela
Russia

The following countries may require additional information (such as ID number) or paperwork to be completed for the order to clear customs:

Spain
India
Turkey
China
Liechtenstein
Colombia
Poland
Korea

USA Orders Only

During the summer months (typically Jun-Sep), most orders will ship from Monday through Wednesday so that they arrive before the weekend. This makes it easier for us to keep your chocolate cool during transit.

The cut-off time for same day shipping is 8am Mountain Time. Therefore, orders received after 8am Wednesday (Mountain Time) will be held for shipping on the following Monday unless otherwise requested by email or phone.

If you need to rush your shipment, regardless of temperature, please write to us at hello@toakchocolate and we will do our best to get the shipment out that same day.

What day will my order ship?

Orders received on Monday and Tuesday will ship the next business day.
Orders received during the rest of the week will be shipped on Monday.

All orders are shipped with ice packs during summer months or when the transit or final destination is warm.

Rest of the world (excluding Ecuador)

All orders are dispatched as per our normal shipping policy.

Ecuador

Orders for Ecuador can be collected from our office in Quito (please contact us) or we deliver to major cities in Ecuador with Servientrega (free of charge).

Sipping Insurance

All online orders (excluding Ecuador) receive complimentary shipping insurance with Route.com. Read the details here.

What are your shipping rates & shipping policy?

What is your Summer Shipping Policy (US Orders Only)

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