or
FAQ icon (bubble)

What are your shipping rates & shipping policy?

USA

Free shipping to the USA for orders of USD $50. Free 2-day FedEx service for orders of USD $150.

Rates Standard shipping: USPS ($10 for orders under $50 or free for orders of $50 and above). FedEx Express options: 2-Day ($15 for orders under $150 or complimentary for $150 and above) or overnight ($40).

Cut off time for same day dispatch 8am Mountain Time, Monday to Friday excluding US/Utah public holidays

Standard delivery times 3-4 working days to most destinations, unless 2-day or overnight express options is chosen

All orders are dispatched from Utah, USA.

Rest of the world (ex. Ecuador)

Free shipping to the Rest of the World for orders of USD $100.

Standard shipping: UPS or DHL ($30 for orders under $100 or free for orders of $100 and above). Express options: All packages are shipped via express courier.

Cut off time for same day dispatch 8am Mountain Time, Monday to Friday excluding US/Utah public holidays

Standard delivery times 5-7 working days to most destinations

All orders are dispatched from Utah, USA.

Ecuador

Orders for Ecuador can be collected from our office in Quito (please contact us) or we deliver to major cities in Ecuador with Servientrega (free of charge).

Sipping Insurance

All online orders receive complimentary shipping insurance with Route.com. Read the details here.

Countries we cannot ship to or that require additional paperwork

There are a small number of countries we cannot ship to due to the import restrictions that those countries impose on foodstuffs. Currently we cannot ship to:

  • Japan
  • Venezuela

The following countries may require additional information (such as ID number) or paperwork to be completed for the order to clear customs:

  • India
  • Russia
  • Mexico
  • Turkey
  • China
  • Liechtenstein
  • Colombia
  • Poland

More Questions?

Use a keyword or phrase in the search box above or contact us via phone, SMS, WhatsApp, email or social and we are happy to help.

Did this help you?
100% found this useful
Thank you for submitting your feedback