What are your shipping rates & shipping policy?
USA
Free shipping to the USA for orders of USD $75.
Rates: Standard shipping: USPS ($12.50 for orders under $75 or free for orders of $75 and above). Upgrade to FedEx Express options: 2-Day ($7.50-$17.50) or overnight ($50).
Cut off time for same day dispatch: 8am Mountain Time, Monday to Friday excluding US/Utah public holidays
Standard delivery times: 3-4 working days to most destinations, unless 2-day or overnight express options is chosen
Most orders are dispatched from Utah, USA.
Rest of the world (ex. Ecuador)
Free shipping to the Rest of the World for orders of USD $175.
Standard shipping: UPS or DHL ($35 for orders under $175 or free for orders of $175 and above). Express options: All packages are shipped via express courier.
Cut off time for same day dispatch: 8am Mountain Time, Monday to Friday excluding US/Utah public holidays
Standard delivery times: 5-7 working days to most destinations
Most orders are dispatched from Utah, USA.
Ecuador
Orders for Ecuador can be collected from our office in Quito (please contact us) or we deliver to major cities in Ecuador with Servientrega (free of charge).
Sipping Insurance
All online orders receive complimentary shipping insurance. Read the details here.
Countries we cannot ship to or that require additional paperwork
There are a small number of countries we cannot ship to due to the import restrictions that those countries impose on foodstuffs. Currently we cannot ship to:
- Mexico
- Venezuela
- Russia
The following countries may require additional information (such as ID number) or paperwork to be completed for the order to clear customs:
- Spain
- India
- Turkey
- China
- Liechtenstein
- Colombia
- Poland
- Korea
More Questions?
Use a keyword or phrase in the search box above or contact us via phone, SMS, WhatsApp, email or social and we are happy to help.