What is your Summer Shipping Policy (US Orders Only)
During the warmer months (typically Jun-Sep), most orders will ship from Monday through Wednesday so that they arrive before the weekend. This makes it easier for us to keep your chocolate cool during transit. If you need to rush your shipment, regardless of temperature, please write to us at [email protected] and we will do our best to get the shipment out that same day.
What are your shipping rates & shipping policy?
We offer free shipping to the USA for orders of USD $50 and to most other countries for orders of USD $100. Our shipping services include overnight express (USA only), 2-day express (USA only), express worldwide courier (international) and regular USPS service (USA only). Read on for full rates and conditions.
Do you offer free shipping?
Yes, we do when your order qualifies for our minimum spend (USD $50 for USA and USD $100 for all other destinations).
How long does it take to receive my order?
Orders to the USA typically arrive within 3-4 days for standard USPS shipping or faster with FedEx express options. Orders to Canada and Europe typically arrive within 4-5 business days. Orders to the rest of the world may take up to 7 business days.
When will my order be shipped?
We ship orders around mid-morning Monday to Friday, excluding US public holidays. There are some cases which may result in a delay, such as the need to validate import requirements for food in your country or hot weather on route or at the destination. We do our best to advise you if there is going to be a delay.
Do you test for heavy metals like Cadmium in your chocolate?
Yes we do, and we’re happy to report that the levels of both cadmium are safe...and by a long margin. In fact, our chocolate has some of the lowest levels in Ecuador.
I prefer milk chocolate or lighter chocolate. What do you recommend for me?
In terms of chocolate bars, our lowest percentage bar is 73% cacao (from our 2015 harvest). It was made with the intention to be a very gentle dark chocolate. Our 2017 harvest also has a relatively low cacao percentage of 76%. You should also take a look at our cacao powder and drinking chocolate, which you can add milk or additional sweeteners to, if you so desire.
How do you recommend I enjoy my bar of To'ak chocolate?
Check out our tasting guide and list of chocolate pairing recommendations here.
What are your social and environmental commitments?
We're doing our best to contribute to positive change in the world of chocolate. This is a summary of our efforts. We discuss how we are paying the highest prices to farmers in the industry, going beyond certifications, building a technology platform for traceability of cacao, up-cycling byproducts, and protecting endangered varieties of cacao.
My chocolate/package arrived damaged, what should I do next?
First of all, we apologize if this happens. We're trying hard to shorten the supply chain from the cacao tree to you, but from time to time something unintended can occur. The good news is that every order includes complimentary worldwide shipping insurance, which covers you for damage, theft or loss. Click to view full details of how to file a claim.