What are your shipping rates & shipping policy?

We offer free shipping to the USA for orders of USD $50 and to most other countries for orders of USD $100. Our shipping services include overnight express (USA only), 2-day express (USA only), express worldwide courier (international) and regular USPS service (USA only). Read on for full rates and conditions.

I prefer milk chocolate or lighter chocolate. What do you recommend for me?

In terms of chocolate bars, our lowest percentage bar is 73% cacao (from our 2015 harvest). It was made with the intention to be a very gentle dark chocolate. Our 2017 harvest also has a relatively low cacao percentage of 76%. You should also take a look at our cacao powder and drinking chocolate, which you can add milk or additional sweeteners to, if you so desire.

ingredients
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Why is To'ak Chocolate expensive and what makes it unique?

We purchase cacao directly from the cacao growers we work with in Piedra de Plata, and we pay the highest price per pound of freshly-harvested cacao in the country. As far as we know, we also pay the highest price per pound in the entire world. This is just part of our commitment to elevating dark chocolate onto the levels of the finest wines and in doing so having a positive impact on the environment and cacao farming communities in Ecuador.

cacao tree to bar
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Do you offer tastings or tours in Ecuador?

Yes! We have a Chocolate & Art Experience which is a 2-hour privately-guided tour in Quito. We can also arrange private tastings in Ecuador or abroad depending on your timeframe and budget.

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Do you offer gift wrapping?

Yes! We offer gift wrapping and we can also include a message on a hand written card. You will find the option as a check-box on the product page. You can also leave a note in the special instructions field in your shopping cart.

gift wrapping
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Does your chocolate have an expiration date?

Officially, the shelf life of dark chocolate is two years. Unofficially, it should last much longer than that - there are documented reports of dark chocolate still being edible after 100 years of storage. As part of our own experiment, we have chocolate bars that have been stored in our office for up to six years, and they are still in excellent condition. But we don’t recommend trying that at home. Why wait?

expiration storage
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How should I store my chocolate?

Dark chocolate likes to be stored within the temperature range of 12-22° C (53-72° F). Temperatures as high as 25° C (77° F) are usually fine. The official melting point of dark chocolate is around 30° C (86° F).

expiration storage
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What is included with each product?

Click through to see a list of contents for each product range.

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What ingredients are in your chocolate?

The complete and accurate ingredient list of each product is available on the product page of our website and on the package of each product. The only ingredients in nearly all of our products are organic cacao beans and organic cane sugar. In the case of our Everyday Organic Cacao Powder, the one and only ingredient is organic cacao.

ingredients
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Does your chocolate contain alcohol?

We do not add alcohol to any of our products. Some of our Aged editions have been aged in empty casks or barrels that previously stored alcohol.

alcohol ingredients
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My chocolate/package arrived damaged, what should I do next?

First of all, we apologize if this happens. We're trying hard to shorten the supply chain from the cacao tree to you, but from time to time something unintended can occur. The good news is that every order includes complimentary worldwide shipping insurance, which covers you for damage, theft or loss. Click to view full details of how to file a claim.

damaged insurance
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The courier company has asked me to pay import duties what should I do or how do I receive a refund?

To'ak pays all import duties but occasionally we are aware of cases where the client has been asked to pay for the duties. If this happens please get in touch and we will either pay on your behalf or refund the payment you were required to make to receive the delivery.

duties taxes
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Do you offer shipping insurance? And how do I make a claim?

To'ak Chocolate offers complimentary worldwide shipping insurance on all orders via a partnership with Route+ (underwritten by Lloyds of London), which covers loss, theft or damage of your chocolate order. Read on below for full details on coverage and claims process.

damaged insurance shipping
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I received a notification that my order was delivered but I cannot locate it

Occasionally courier services will inadvertently mark an order as delivered. Before we classify your package as lost or stolen we ask you to assist us with a few simple steps. Keep in mind that if your package is ultimately lost, stolen or damaged we offer complimentary insurance.

delivery
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