Results by To'ak Chocolate Team

How much do you pay your farmers?

We pay a farmgate price that is 3-8x the standard market price for “wet cacao" — well above the fair trade premium.

cacao sustainability
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Can I place an order by phone or email?

Yes! Please get in touch with us and let us know a good time to contact you by phone. If you would like to place the order by email simply tell us the items you wish to order and we can create a link to pay by credit card or PayPal. We can also accept Zelle instant bank transfers.

phone
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Your website is not working, how can I plan an order?

We apologize if our website seems to be down. Feel free to call us (+1 862 505-2811), SMS/WhatsApp (+1 805 600-8625) or email us ([email protected]) and we will contact you to take your order over the phone/email.

phone
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Who can I talk to if I have a complaint?

We're sorry to hear about your complaint but please get in touch with us via one of the channels on this support page and we will reach out to resolve the issue ASAP.

contact us
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The courier company has asked me to pay import duties what should I do or how do I receive a refund?

To'ak pays all import duties but occasionally we are aware of cases where the client has been asked to pay for the duties. If this happens please get in touch and we will either pay on your behalf or refund the payment you were required to make to receive the delivery.

duties taxes
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Can I speak to someone at To'ak or have you call me?

We are more than happy to call you to discuss an order or general question. Please share your contact details with us and we'll be in touch.

contact us phone
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Can I cancel my order?

If your order has not yet shipped and is not in the final process of being fulfilled then we can help you with a refund.

change order
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How can I check my shipping status?

The easiest way is to click the "Track order with Shop" button on the checkout page or the "View your order" button in your order confirmation email. If you are having trouble feel free to contact us with your Order ID.

shipping
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Can I add or remove an item from my order?

It depends! If your order has not yet been dispatched then it may be possible to make a change.

change order
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Do you ship internationally?

Yes! We ship to most international destinations, with the exception of those that do not permit the import of chocolate or food products by individuals.

shipping where do you ship
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