Leave us a review online
When you place an order with To'ak Chocolate you will receive an automatic email invitation from Trustpiloy to leave a verified review. You can also see our existing reviews on our Trustpilot page.
Have you experienced an issue or are you not happy with your product/experience?
From time to time we (or our fulfilment and delivery partners) make mistakes, afterall no one is perfect. What we can guarantee is that if a mistake was made with your order we will do our very best to resolve the matter for you satisfactorily. We ask that you follow these steps:
- If your product was damaged please take a photo and share it with us via the contact details below. We offer complimentary shipping insurance for these rare cases.
- If your product never arrived or was stolen please contact us or file a claim with our complimentary insurance policy.
- If your product arrived by you simply weren't satisfied OR for any other reason, please reach out via the channels below and we will work with you on a satisfactory resolution.
Phone (USA): +1 (862) 505-2811
Phone (Ecuador): +593 23227520
SMS/WhatsApp: +1 (805) 600-8625
Whatever the outcome we welcome you leaving a review on our Trustpilot page