Orders and Shipping results
Can I place an order by phone or email?
Yes! Please get in touch with us and let us know a good time to contact you by phone. If you would like to place the order by email simply tell us the items you wish to order and we can create a link to pay by credit card or PayPal. We can also accept Zelle instant bank transfers.
Your website is not working, how can I plan an order?
We apologize if our website seems to be down. Feel free to call us (+1 862 505-2811), SMS/WhatsApp (+1 805 600-8625) or email us ([email protected]) and we will contact you to take your order over the phone/email.
The courier company has asked me to pay import duties what should I do or how do I receive a refund?
To'ak pays all import duties but occasionally we are aware of cases where the client has been asked to pay for the duties. If this happens please get in touch and we will either pay on your behalf or refund the payment you were required to make to receive the delivery.
Can I cancel my order?
If your order has not yet shipped and is not in the final process of being fulfilled then we can help you with a refund.
How can I check my shipping status?
The easiest way is to click the "Track order with Shop" button on the checkout page or the "View your order" button in your order confirmation email. If you are having trouble feel free to contact us with your Order ID.
Can I add or remove an item from my order?
It depends! If your order has not yet been dispatched then it may be possible to make a change.
Do you ship internationally?
Yes! We ship to most international destinations, with the exception of those that do not permit the import of chocolate or food products by individuals.
Do you ship to my country?
We ship to most countries except those which prohibit the import of foodstuffs by private individuals. Note: some countries require additional information (such as the ID number of the recipient).
What are your shipping rates & shipping policy?
We offer free shipping to the USA for orders of USD $50 and to most other countries for orders of USD $100. Our shipping services include overnight express (USA only), 2-day express (USA only), express worldwide courier (international) and regular USPS service (USA only). Read on for full rates and conditions.
What is your Summer Shipping Policy (US Orders Only)
During the warmer months (typically Jun-Sep), most orders will ship from Monday through Wednesday so that they arrive before the weekend. This makes it easier for us to keep your chocolate cool during transit. If you need to rush your shipment, regardless of temperature, please write to us at [email protected] and we will do our best to get the shipment out that same day.