We offer free shipping to the USA for orders of USD $50 and to most other countries for orders of USD $100. Our shipping services include overnight express (USA only), 2-day express (USA only), express worldwide courier (international) and regular USPS service (USA only). Read on for full rates and conditions.
To'ak Chocolate offers complimentary worldwide shipping insurance on all orders via a partnership with Route+ (underwritten by Lloyds of London), which covers loss, theft or damage of your chocolate order. Read on below for full details on coverage and claims process.
Occasionally courier services will inadvertently mark an order as delivered. Before we classify your package as lost or stolen we ask you to assist us with a few simple steps. Keep in mind that if your package is ultimately lost, stolen or damaged we offer complimentary insurance.
We ship orders around mid-morning Monday to Friday, excluding US public holidays. There are some cases which may result in a delay, such as the need to validate import requirements for food in your country or hot weather on route or at the destination. We do our best to advise you if there is going to be a delay.
Orders to the USA typically arrive within 3-4 days for standard USPS shipping or faster with FedEx express options. Orders to Canada and Europe typically arrive within 4-5 business days. Orders to the rest of the world may take up to 7 business days.
Yes, we do when your order qualifies for our minimum spend (USD $50 for USA and USD $100 for all other destinations).
We ship to most countries except those which prohibit the import of foodstuffs by private individuals. Note: some countries require additional information (such as the ID number of the recipient).
Sometimes we make products available for pre-order before they are launched. Other products can only be made to order.
We harvest cacao and produce our chocolate according to harvest years. Some of our editions are aged. All of our editions are limited in production and often quickly sell out. Once a particular edition is sold out we may release it again with more age (for example as a 2 year, 3 year+ edition) if we have inventory.
Yes! We ship to most international destinations, with the exception of those that do not permit the import of chocolate or food products by individuals.
The easiest way is to click the "Track order with Shop" button on the checkout page or the "View your order" button in your order confirmation email. If you are having trouble feel free to contact us with your Order ID.
For orders to the USA or Canada, 8am Mountain Time. For orders to all other countries, 9am Ecuador time. We ship Monday to Friday excluding public holidays in USA or Ecuador.
If your order has not yet shipped and is not in the final process of being fulfilled then we can help you with a refund.
It depends! If your order has not yet been dispatched then it may be possible to make a change.
To'ak pays all import duties but occasionally we are aware of cases where the client has been asked to pay for the duties. If this happens please get in touch and we will either pay on your behalf or refund the payment you were required to make to receive the delivery.