Q: Do you have a refund/returns or satisfaction guarantee policy?

100% Satisfaction Guarantee We are confident you’ll love our chocolate as much as we do. If for any reason you’re not completely satisfied, get in touch with us within 30 days of your purchase, explain to us why you were not satisfied with the product and if we can't resolve your concern with a replacement or our complimentary insurance then we’ll issue a full refund. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. In the event that your chocolate was damaged, lost or stolen during shipment you are eligible for our complimentary shipping insurance . If your claim is approved you have the choice of a full refund or replacement. Please note that gift cards are non-refundable. More Questions? Use a keyword or phrase in the search box above or contact us via phone, SMS, WhatsApp, email or social and we are happy to help.

Q: Can I cancel my order?

Requesting a refund before my order has shipped If you just placed your order within the last hour or two (or over a weekend) then it's normally easy for us to assist you with a refund. However if your order has already shipped or is in the process of being fulfilled at our warehouse then it may not be possible. Please contact us via one of the following channels with your Order ID and we will do our best to assist you. Phone/SMS (USA) : +1 (805) 600-8625 Phone (Ecuador) : +593 23227520 Email : hello@toakchocolate.com

Question 1

Do you have a refund/returns or satisfaction guarantee policy?

Accepted Answer

100% Satisfaction Guarantee

We are confident you’ll love our chocolate as much as we do. If for any reason you’re not completely satisfied, get in touch with us within 30 days of your purchase, explain to us why you were not satisfied with the product and if we can't resolve your concern with a replacement or our complimentary insurance then we’ll issue a full refund.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

In the event that your chocolate was damaged, lost or stolen during shipment you are eligible for our complimentary shipping insurance. If your claim is approved you have the choice of a full refund or replacement.

Please note that gift cards are non-refundable.

More Questions?

Use a keyword or phrase in the search box above or contact us via phone, SMS, WhatsApp, email or social and we are happy to help.

Question 2

Can I cancel my order?

Accepted Answer

Requesting a refund before my order has shipped

If you just placed your order within the last hour or two (or over a weekend) then it's normally easy for us to assist you with a refund.

However if your order has already shipped or is in the process of being fulfilled at our warehouse then it may not be possible.

Please contact us via one of the following channels with your Order ID and we will do our best to assist you.

Phone/SMS (USA): +1 (805) 600-8625

Phone (Ecuador): +593 23227520

Email: hello@toakchocolate.com

Do you have a refund/returns or satisfaction guarantee policy?

Can I cancel my order?

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