Requesting a refund before my order has shipped
If you just placed your order within the last hour or two (or over a weekend) then it's normally easy for us to assist you with a refund.
However if your order has already shipped or is in the process of being fulfilled at our warehouse then it may not be possible.
Please contact us via one of the following channels with your Order ID and we will do our best to assist you.
Phone/SMS (USA): +1 (805) 600-8625
Phone (Ecuador): +593 23227520
Email: [email protected]