How much do you pay your farmers?

We pay a farmgate price that is 3-8x the standard market price for “wet cacao" — well above the fair trade premium.

Can I place an order by phone or email?

Yes! Please get in touch with us and let us know a good time to contact you by phone. If you would like to place the order by email simply tell us the items you wish to order and we can create a link to pay by credit card or PayPal. We can also accept Zelle instant bank transfers.

Who can I talk to if I have a complaint?

We're sorry to hear about your complaint but please get in touch with us via one of the channels on this support page and we will reach out to resolve the issue ASAP.

The courier company has asked me to pay import duties what should I do or how do I receive a refund?

To'ak pays all import duties but occasionally we are aware of cases where the client has been asked to pay for the duties. If this happens please get in touch and we will either pay on your behalf or refund the payment you were required to make to receive the delivery.

Can I speak to someone at To'ak or have you call me?

We are more than happy to call you to discuss an order or general question. Please share your contact details with us and we'll be in touch.

Can I cancel my order?

If your order has not yet shipped and is not in the final process of being fulfilled then we can help you with a refund.

Can I add or remove an item from my order?

It depends! If your order has not yet been dispatched then it may be possible to make a change.

Do you ship internationally?

Yes! We ship to most international destinations, with the exception of those that do not permit the import of chocolate or food products by individuals.

Do you ship to my country?

We ship to most countries except those which prohibit the import of foodstuffs by private individuals. Note: some countries require additional information (such as the ID number of the recipient).

What is your Summer Shipping Policy (US Orders Only)

During the warmer months (typically Jun-Sep), most orders will ship from Monday through Wednesday so that they arrive before the weekend. This makes it easier for us to keep your chocolate cool during transit. If you need to rush your shipment, regardless of temperature, please write to us at hello@toakchocolate and we will do our best to get the shipment out that same day.