What can I do if my chocolate arrived damaged (broken, discolored or melted)?

We’re sorry about this. We’ve spent a great deal of time and resources trying to figure out the best possible way to protect your chocolate during shipment, but our system is not perfect. A broken bar can still be enjoyed but we understand this can be disappointing and you are entitled to file an insurance claim should you wish.

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Your website is not working, how can I plan an order?

We apologize if our website seems to be down. Feel free to call us (+1 862 505-2811), SMS/WhatsApp (+1 805 600-8625) or email us (hello@toakchocolate.com) and we will contact you to take your order over the phone/email.

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Can I place an order by phone or email?

Yes! Please get in touch with us and let us know a good time to contact you by phone. If you would like to place the order by email simply tell us the items you wish to order and we can create a link to pay by credit card or PayPal. We can also accept Zelle instant bank transfers.

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Is each edition a limited edition production? How many bars do you make?

Yes. Our Origin Bars are typically limited to only 150 bars per edition. Each bar is packaged in a handcrafted hardwood box that has the individual bar number engraved on the bottom. Our Signature Bars are somewhat more numerous, but are typically limited to 1,000 per edition.

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What is Ancient Nacional Cacao?

Nacional, which is native to Ecuador, is generally regarded as the most coveted cacao variety in the world. Its fame in the global market dates back several centuries, although its ancient origins run much deeper.

How much do you pay your farmers?

We pay a farmgate price that is 3-8x the standard market price for “wet cacao" — well above the fair trade premium.

What is terroir-driven chocolate & why do you release different harvest years?

To’ak’s Harvest editions offer connoisseurs of dark chocolate this same opportunity—to taste not only the land, but also the characteristics of the particular year in which it was harvested.

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What certifications do you have?

USDA and EU Organic, Fair Trade TSA, Heirloom Cacao Preservation. We’re proud to report that our chocolate is vegan, gluten free, non-GMO as well.

How do you preserve heirloom cacao?

To’ak and its rainforest conservation partner Third Millennium Alliance (TMA) have embarked on a project to pull Ancient Nacional cacao variety back from the precipice of extinction. Click to read the details.

What is heirloom cacao?

In the broadest sense, there are two types of cacao: bulk cacao and what is officially called “fine flavour” cacao. About 95% of the global supply of cacao is considered “bulk cacao.” Only 5% is “fine flavour.” Heirloom cacao is the finest of the fine flavour cacao.

Is your chocolate vegan and gluten-free?

Yes it is. It’s also certified Organic, Fair Trade, and GMO-free

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Is your chocolate GMO-free?

Yes it is. It’s also vegan, gluten-free and certified Organic and Fair Trade.

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Is your chocolate certified organic?

Yes, all of our chocolate is certified USDA Organic, with the exception of our Galapagos edition.

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Is your chocolate certified fair trade?

Yes, all of our chocolate is certified Fair Trade with the exception of our Galapagos Harvest bars. In fact we direct-trade relationship with farmers and pay prices that are far higher than the fair trade equivalent.

How and why do you age your chocolate?

Aged chocolate is a new phenomenon that To'ak has been pioneering since 2013. The process is grounded in the science of flavor extraction, and draws heavily from long-standing practices in both the wine and whisky traditions.

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