What does it mean if a chocolate is on pre-order or made to order?

Sometimes we make products available for pre-order before they are launched. Other products can only be made to order.

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When will an out of stock item be available again?

We harvest cacao and produce our chocolate according to harvest years. Some of our editions are aged. All of our editions are limited in production and often quickly sell out. Once a particular edition is sold out we may release it again with more age (for example as a 2 year, 3 year+ edition) if we have inventory.

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I am a travel agency and would like to sell your tour, who should I speak to?

We would love to hear from you! Please fill out a short form and we will be in touch with you soon.

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I would like to distribute To'ak Chocolate, who should I speak to?

We would be pleased to discuss the opportunity. Please complete the short form and we will be in touch soon.

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I have a retail store and would like to stock To'ak Chocolate, who should I talk to?

We would love to hear from you. Simply complete a quick form with your business details and we will reach out about possible next steps.

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Can you ship my gift without the price?

For orders within the USA we do not include the price as standard. For orders to all other countries we are required to include a shipping invoice for the purpose of customs import process.

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Do you ship internationally?

Yes! We ship to most international destinations, with the exception of those that do not permit the import of chocolate or food products by individuals.

How can I check my shipping status?

The easiest way is to click the "Track order with Shop" button on the checkout page or the "View your order" button in your order confirmation email. If you are having trouble feel free to contact us with your Order ID.

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What is the cut-off time for same day shipping?

For orders to the USA or Canada, 8am Mountain Time. For orders to all other countries, 9am Ecuador time. We ship Monday to Friday excluding public holidays in USA or Ecuador.

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Can I speak to someone at To'ak or have you call me?

We are more than happy to call you to discuss an order or general question. Please share your contact details with us and we'll be in touch.

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Who can I talk to if I have a complaint?

We're sorry to hear about your complaint but please get in touch with us via one of the channels on this support page and we will reach out to resolve the issue ASAP.

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How can I leave a review of your product or service?

We welcome all reviews on our Trustpilot page. Find the link in the full article.

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Can I cancel my order?

If your order has not yet shipped and is not in the final process of being fulfilled then we can help you with a refund.

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Can I add or remove an item from my order?

It depends! If your order has not yet been dispatched then it may be possible to make a change.

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Do you have a refund/returns or satisfaction guarantee policy?

Yes! We are confident you’ll love our chocolate as much as we do. If for any reason you’re not completely satisfied, get in touch with us within 30 days of your purchase and if we can't resolve your concern with a replacement or our complimentary insurance then we’ll issue a full refund.

policy
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