What is the cut-off time for same day shipping?
For orders to the USA or Canada, 8am Mountain Time. For orders to all other countries, 9am Ecuador time. We ship Monday to Friday excluding public holidays in USA or Ecuador.
What can I do if my chocolate arrived damaged (broken, discolored or melted)?
We’re sorry about this. We’ve spent a great deal of time and resources trying to figure out the best possible way to protect your chocolate during shipment, but our system is not perfect. A broken bar can still be enjoyed but we understand this can be disappointing and you are entitled to file an insurance claim should you wish.
What is terroir-driven chocolate & why do you release different harvest years?
To’ak’s Harvest editions offer connoisseurs of dark chocolate this same opportunity—to taste not only the land, but also the characteristics of the particular year in which it was harvested.
Is your chocolate GMO-free?
Yes it is. It’s also vegan, gluten-free and certified Organic and Fair Trade.
What is heirloom cacao?
In the broadest sense, there are two types of cacao: bulk cacao and what is officially called “fine flavour” cacao. About 95% of the global supply of cacao is considered “bulk cacao.” Only 5% is “fine flavour.” Heirloom cacao is the finest of the fine flavour cacao.
Is your chocolate vegan and gluten-free?
Yes it is. It’s also certified Organic, Fair Trade, and GMO-free
How and why do you age your chocolate?
Aged chocolate is a new phenomenon that To'ak has been pioneering since 2013. The process is grounded in the science of flavor extraction, and draws heavily from long-standing practices in both the wine and whisky traditions.
Is your chocolate raw?
Our current editions cannot qualify as “raw” because they were roasted, albeit at the relatively low temperature range of 80-100° C (176-212° F). Compare this to conventional roasting temperatures, which reach a whopping 160° C (320° F). Read on for full details.
Does your chocolate contain antioxidants?
Bigtime. According to the USDA, the average ORAC value of pure dark chocolate is 49,944, which is 10x greater than the ORAC value of raw blueberries (4,669) and 13x greater than red wine (3,607) - both of which are also considered antioxidant powerhouses. Read on for full details.