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The courier company has asked me to pay import duties what should I do or how do I receive a refund?

Payment of duties

As part of our worldwide shipping policy we agree to cover your import duties. In 99% of cases this is taken care of at our end and there is nothing you are required to do. In rare occasions it's possible the courier may ask you to pay duties to receive the package. If this happens please get in touch and we will either pay on your behalf or refund the payment you were required to make to receive the delivery.

Phone/SMS (USA): +1 (805) 600-8625

Phone (Ecuador): +593 23227520

Email: [email protected]