Do you have a media kit? Can I request samples or an interview?

Yes, we have a media kit with high resolution photos, press releases and other product related information. Please submit some basic information to receive the access details, to request an interview, or to request samples.

media
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How do you recommend I enjoy my bar of To'ak chocolate?

Check out our tasting guide and list of chocolate pairing recommendations here.

tasting
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Is each edition a limited edition production? How many bars do you make?

Yes. Our Origin Bars are typically limited to only 150 bars per edition. Each bar is packaged in a handcrafted hardwood box that has the individual bar number engraved on the bottom. Our Signature Bars are somewhat more numerous, but are typically limited to 1,000 per edition.

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Is your chocolate certified organic?

Yes, all of our chocolate is certified USDA Organic, with the exception of our Galapagos edition.

certification
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How can I check my shipping status?

The easiest way is to click the "Track order with Shop" button on the checkout page or the "View your order" button in your order confirmation email. If you are having trouble feel free to contact us with your Order ID.

shipping
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Do you ship to my country?

We ship to most countries except those which prohibit the import of foodstuffs by private individuals. Note: some countries require additional information (such as the ID number of the recipient).

What is the cut-off time for same day shipping?

For orders to the USA or Canada, 8am Mountain Time. For orders to all other countries, 9am Ecuador time. We ship Monday to Friday excluding public holidays in USA or Ecuador.

shipping
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Do you offer overnight shipping?

For orders within the USA only, we are able to offer FedEx Overnight express courier service for $30. Cut off time is 8am Mountain Time but if you miss this by a small window please give us a call or send us a message and sometimes we can still dispatch the same day.

shipping
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How do you preserve heirloom cacao?

To’ak and its rainforest conservation partner Third Millennium Alliance (TMA) have embarked on a project to pull Ancient Nacional cacao variety back from the precipice of extinction. Click to read the details.

What should I do if one of more of the items I ordered was missing when it was delivered?

This is a problem, and we’re going to fix it.

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