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Is your chocolate certified fair trade?

Yes, all of our chocolate is certified Fair Trade with the exception of our Galapagos Harvest bars. In fact we direct-trade relationship with farmers and pay prices that are far higher than the fair trade equivalent.

cacao certification
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Can I store my chocolate in the refrigerator or freezer?

We recommend that you NEVER store dark chocolate in a freezer.

storage
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What is your Summer Shipping Policy (US Orders Only)

During the warmer months (typically Jun-Sep), most orders will ship from Monday through Wednesday so that they arrive before the weekend. This makes it easier for us to keep your chocolate cool during transit. If you need to rush your shipment, regardless of temperature, please write to us at hello@toakchocolate and we will do our best to get the shipment out that same day.

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What are your Terms of Service?

Click to view the full details of our Terms of Service.

policy
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Healthy drinking cacao recipes

We offer tasty and easy cacao inspired recipes on our blog. Click to learn more.

cacao health recipes
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What is the cut-off time for same day shipping?

For orders to the USA or Canada, 8am Mountain Time. For orders to all other countries, 9am Ecuador time. We ship Monday to Friday excluding public holidays in USA or Ecuador.

shipping
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What should I do if one of more of the items I ordered was missing when it was delivered?

This is a problem, and we’re going to fix it.

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Can you ship my gift without the price?

For orders within the USA we do not include the price as standard. For orders to all other countries we are required to include a shipping invoice for the purpose of customs import process.

shipping
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Indulgent Drinking Chocolate recipes

Check our blog for our latest recipes! Here are some of our favorites.

cacao hot chocolate recipes
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Is each edition a limited edition production? How many bars do you make?

Yes. Our Origin Bars are typically limited to only 150 bars per edition. Each bar is packaged in a handcrafted hardwood box that has the individual bar number engraved on the bottom. Our Signature Bars are somewhat more numerous, but are typically limited to 1,000 per edition.

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