Q: What should I do if one of more of the items I ordered was missing when it was delivered?

First of all, we apologize if this happens . This is a problem, and we’re going to fix it. Please contact us via one of the following channels: Phone,SMS, WhatsApp : +1 (805) 600-8625 Phone (Ecuador) : +593 23227520 Email : hello@toakchocolate.com Include your name, phone number, order confirmation number. It is important that you also attach a photo of the package and its contents so that we can learn what went wrong. We will then contact you directly to advise a resolution. Please note we offer complimentary worldwide shipping insurance for lost, stolen or damaged orders. To learn more and file a claim click here . More Questions? Use a keyword or phrase in the search box above or contact us via phone, SMS, WhatsApp, email or social and we are happy to help.

Question 1

What should I do if one of more of the items I ordered was missing when it was delivered?

Accepted Answer

First of all, we apologize if this happens. This is a problem, and we’re going to fix it. Please contact us via one of the following channels:

Phone,SMS, WhatsApp: +1 (805) 600-8625

Phone (Ecuador): +593 23227520

Email: hello@toakchocolate.com

Include your name, phone number, order confirmation number. It is important that you also attach a photo of the package and its contents so that we can learn what went wrong. We will then contact you directly to advise a resolution.

Please note we offer complimentary worldwide shipping insurance for lost, stolen or damaged orders. To learn more and file a claim click here.

More Questions?

Use a keyword or phrase in the search box above or contact us via phone, SMS, WhatsApp, email or social and we are happy to help.

Question 2

Can you ship my gift without the price?

Accepted Answer

For orders within the USA we do not include the price as standard. For orders to all other countries we are required to include a shipping invoice for the purpose of customs import process.

Get in touch with us if this is an issue as there are some possible solutions we could offer in certain cases.