How much do you pay your farmers?
We pay a farmgate price that is 3-8x the standard market price for “wet cacao" — well above the fair trade premium.
Do you offer gift wrapping?
Yes! We offer gift wrapping and we can also include a message on a hand written card. You will find the option as a check-box on the product page. You can also leave a note in the special instructions field in your shopping cart.
Is each edition a limited edition production? How many bars do you make?
Yes. Our Origin Bars are typically limited to only 150 bars per edition. Each bar is packaged in a handcrafted hardwood box that has the individual bar number engraved on the bottom. Our Signature Bars are somewhat more numerous, but are typically limited to 1,000 per edition.
What is the cut-off time for same day shipping?
For orders to the USA or Canada, 8am Mountain Time. For orders to all other countries, 9am Ecuador time. We ship Monday to Friday excluding public holidays in USA or Ecuador.
Can I store my chocolate in the refrigerator or freezer?
We recommend that you NEVER store dark chocolate in a freezer.
Do you have a media kit? Can I request samples or an interview?
Yes, we have a media kit with high resolution photos, press releases and other product related information. Please submit some basic information to receive the access details, to request an interview, or to request samples.
Does your chocolate have an expiration date?
Officially, the shelf life of dark chocolate is two years. Unofficially, it should last much longer than that - there are documented reports of dark chocolate still being edible after 100 years of storage. As part of our own experiment, we have chocolate bars that have been stored in our office for up to six years, and they are still in excellent condition. But we don’t recommend trying that at home. Why wait?
Is your chocolate certified organic?
Yes, all of our chocolate is certified USDA Organic, with the exception of our Galapagos edition.
What are your social and environmental commitments?
We're doing our best to contribute to positive change in the world of chocolate. This is a summary of our efforts. We discuss how we are paying the highest prices to farmers in the industry, going beyond certifications, building a technology platform for traceability of cacao, up-cycling byproducts, and protecting endangered varieties of cacao.
Do you have a refund/returns or satisfaction guarantee policy?
Yes! We are confident you’ll love our chocolate as much as we do. If for any reason you’re not completely satisfied, get in touch with us within 30 days of your purchase and if we can't resolve your concern with a replacement or our complimentary insurance then we’ll issue a full refund.