Q: Is your chocolate certified organic?

Organic Certification Yes, all of our chocolate is certified USDA Organic (with the EU equivalent), with the exception of our Galapagos edition. The cacao for our Galapagos edition is sourced from only two small farms, both of which abide by organic standards and do not use any synthetic chemicals or other prohibited substances in their farm. Their decision to not certify their farms was an economic one: they don’t produce enough cacao to cover the high cost and heavy administrative burden of organic certification. Read about our social and environmental commitments (including how we are paying the highest prices to farmers, going beyond certification, up-cycling product, and protecting endangered varieties of cacao). More Questions? Use a keyword or phrase in the search box above or contact us via phone, SMS, WhatsApp, email or social and we are happy to help.

Q: Do you have a refund/returns or satisfaction guarantee policy?

100% Satisfaction Guarantee We are confident you’ll love our chocolate as much as we do. If for any reason you’re not completely satisfied, get in touch with us within 30 days of your purchase, explain to us why you were not satisfied with the product and if we can't resolve your concern with a replacement or our complimentary insurance then we’ll issue a full refund. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. In the event that your chocolate was damaged, lost or stolen during shipment you are eligible for our complimentary shipping insurance . If your claim is approved you have the choice of a full refund or replacement. Please note that gift cards are non-refundable. More Questions? Use a keyword or phrase in the search box above or contact us via phone, SMS, WhatsApp, email or social and we are happy to help.

Q: Is each edition a limited edition production? How many bars do you make?

Small Batch Production Yes. Our Origin Bars are typically limited to only 150 bars per edition. Each bar is packaged in a handcrafted hardwood box that has the individual bar number engraved on the bottom. Our Signature Bars are somewhat more numerous, but are typically limited to 1,000 per edition. Read about our social and environmental commitments (including how we are paying the highest prices to farmers, going beyond certification, up-cycling product, and protecting endangered varieties of cacao). Further Reading The Main Steps in the Production of To'ak Chocolate Timeline for To'ak Chocolate and Third Millennium Alliance's Conservation Project The Different Grades of Ecuadorian Cacao More Questions? Use a keyword or phrase in the search box above or contact us via phone, SMS, WhatsApp, email or social and we are happy to help.

Q: Do you have a media kit? Can I request samples or an interview?

Media Kit and Press Releases Yes, we have a media kit with high resolution photos, press releases, and other product related information. Please submit some basic information here to receive the access details. Request access to To'ak Chocolate Media Kit Request an Interview We would be pleased to provide a phone or video interview for your article/publication. Please request an interview and we will get in touch shortly. Request an Interview Do you Provide Samples to the Media? Sometimes we do, yes. Please contact us through one of the forms above and let us know who you write for, what type of story you’re working on, and how we can help you.

Q: What is the cut-off time for same day shipping?

Cut off times for same day delivery For orders to the USA or Canada, 8am Mountain Time. For orders to all other countries, 9am Ecuador time. In the event that your order is very time sensitive please contact us directly to discuss options for fastracking delivery. We ship Monday to Friday excluding public holidays in USA or Ecuador. More Questions? Use a keyword or phrase in the search box above or contact us via phone, SMS, WhatsApp, email or social and we are happy to help.

Question 1

Do you offer free shipping?

Accepted Answer

We offer complimentary shipping when your order qualifies for our minimum spend:

USD $75 for USA
USD $175 for all other destinations

The free shipping will automatically be applied when you meet these requirements.

You can view our shipping rates here.

The difference in brief

Our Harvest editions are harvested from a specific appellation during a specific year (similar to wine), with the objective to highlight the unique flavor and aroma characteristics that are created by the unique soil and climate conditions of that particular harvest (i.e., “terroir”).

Our Aged editions are Harvest editions that have been aged in some kind of aromatic vessel (eg, casks that formerly stored wine or spirits, or Ecuadorian wood vessels) or have been aged in the same container as some other aromatic material (eg, Kampot pepper or Palo Santo wood).

A little more detail on the differences

Our Harvest editions express the unique climatic and growing conditions of each particular harvest year. It's quite amazing to taste totally different chocolate made from cacao that is harvested from exactly the same trees each year. What we can taste are the unique changes in sunshine, rainfall, and factors such as soil nutrients that evolve over time. In the world of wine this is referred to as terroir. We consider our Harvest editions to be terroir-driven expressions of dark chocolate.

Our Aged editions, make up our most innovative collection, where we attempt to push the boundaries of what is possible with chocolate flavor development. The concept was born out of our admiration for whisky and wine production techniques. Approximately 70% of the aroma and flavour in a whisky comes from the cask that it is aged in. Our Aged editions demonstrate the flavour progression of chocolate over time and how this can be enhanced with extractable aromas from barrels and other mediums. We developed this technique with some assistance from the oenology team at Washington State University. Their team predict that we can age our chocolate (thanks to the antioxidants, tanins and lack of perishable ingredients) for upwards of 20 years. You can read more on this blog article about our aging program.

Review our FAQ on How and why do you age your chocolate?

In summary, the main differences are as follows. Our Harvest editions are bold, terrior-driven, expressions of the valley where we harvest our cacao and they are emblematic of the very special Ecuadorian Nacional cacao variety. They are typically highly complex in aroma and flavour.

Do you offer free shipping?

Is your chocolate certified organic?

How much do you pay your farmers?

Do you have a refund/returns or satisfaction guarantee policy?

Is each edition a limited edition production? How many bars do you make?

Do you have a media kit? Can I request samples or an interview?

What is the cut-off time for same day shipping?

Can I store my chocolate in the refrigerator or freezer?

What is the difference between Harvest editions and Aged editions?

What are your social and environmental commitments?