We do not add alcohol to any of our products. Some of our Aged editions have been aged in empty casks or barrels that previously stored alcohol.
First of all, we apologize if this happens. We're trying hard to shorten the supply chain from the cacao tree to you, but from time to time something unintended can occur. The good news is that every order includes complimentary worldwide shipping insurance, which covers you for damage, theft or loss. Click to view full details of how to file a claim.
Yes, all of our chocolate is certified USDA Organic, with the exception of our Galapagos edition.
The easiest way is to click the "Track order with Shop" button on the checkout page or the "View your order" button in your order confirmation email. If you are having trouble feel free to contact us with your Order ID.
We ship orders around mid-morning Monday to Friday, excluding US public holidays. There are some cases which may result in a delay, such as the need to validate import requirements for food in your country or hot weather on route or at the destination. We do our best to advise you if there is going to be a delay.
Yes, we do when your order qualifies for our minimum spend (USD $50 for USA and USD $100 for all other destinations).