Q: Do you have a media kit? Can I request samples or an interview?

Media Kit and Press Releases Yes, we have a media kit with high resolution photos, press releases, and other product related information. Please submit some basic information here to receive the access details. Request access to To'ak Chocolate Media Kit Request an Interview We would be pleased to provide a phone or video interview for your article/publication. Please request an interview and we will get in touch shortly. Request an Interview Do you Provide Samples to the Media? Sometimes we do, yes. Please contact us through one of the forms above and let us know who you write for, what type of story you’re working on, and how we can help you.

Q: Is each edition a limited edition production? How many bars do you make?

Small Batch Production Yes. Our Origin Bars are typically limited to only 150 bars per edition. Each bar is packaged in a handcrafted hardwood box that has the individual bar number engraved on the bottom. Our Signature Bars are somewhat more numerous, but are typically limited to 1,000 per edition. Read about our social and environmental commitments (including how we are paying the highest prices to farmers, going beyond certification, up-cycling product, and protecting endangered varieties of cacao). Further Reading The Main Steps in the Production of To'ak Chocolate Timeline for To'ak Chocolate and Third Millennium Alliance's Conservation Project The Different Grades of Ecuadorian Cacao More Questions? Use a keyword or phrase in the search box above or contact us via phone, SMS, WhatsApp, email or social and we are happy to help.

Q: Do you have a refund/returns or satisfaction guarantee policy?

100% Satisfaction Guarantee We are confident you’ll love our chocolate as much as we do. If for any reason you’re not completely satisfied, get in touch with us within 30 days of your purchase, explain to us why you were not satisfied with the product and if we can't resolve your concern with a replacement or our complimentary insurance then we’ll issue a full refund. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. In the event that your chocolate was damaged, lost or stolen during shipment you are eligible for our complimentary shipping insurance . If your claim is approved you have the choice of a full refund or replacement. Please note that gift cards are non-refundable. More Questions? Use a keyword or phrase in the search box above or contact us via phone, SMS, WhatsApp, email or social and we are happy to help.

Q: Healthy drinking cacao recipes

Head over to our blog for inspiring recipes Healthy Chocolate Smoothie : with keto, paleo and vegan friendly options Healthy Breakfast Hack : for an alternative to your regular granola Cacao Brew Recipe : traditional recipes from Ecuador with a twist Our favorite ways to enjoy T.cacao : includes a cacao latte, brewed cacao, smoothie or breakfast boost and more. More Questions? Use a keyword or phrase in the search box above or contact us via phone, SMS, WhatsApp, email or social and we are happy to help.

Question 1

Do you have a media kit? Can I request samples or an interview?

Accepted Answer

Media Kit and Press Releases

Yes, we have a media kit with high resolution photos, press releases, and other product related information. Please submit some basic information here to receive the access details.

Request access to To'ak Chocolate Media Kit

Request an Interview

We would be pleased to provide a phone or video interview for your article/publication. Please request an interview and we will get in touch shortly.

Request an Interview

Do you Provide Samples to the Media?

Sometimes we do, yes. Please contact us through one of the forms above and let us know who you write for, what type of story you’re working on, and how we can help you.

Question 2

Does your chocolate have an expiration date?

Accepted Answer

Perhaps the question is how long you can wait?

Officially, the shelf life of dark chocolate is two years. Unofficially, it should last much longer than that - there are documented reports of dark chocolate still being edible after 100 years of storage. We have chocolate bars that have been stored in our office for us to six years, that are still in excellent condition. But we don’t recommend waiting that long to eat your chocolate.

Read about our storage recommendations.

Countries we cannot ship to or that require additional paperwork

There are a small number of countries we cannot ship to due to the import restrictions those countries impose on foodstuffs. The countries we cannot ship to include but are not limited to:

Mexico
Russia
Venezuela
Peru

If you don't find your country in our shipping address form then it is likely that we cannot ship to your country. However, you are welcome to contact us to check if we can make an exception.

Additional information may be required

The following countries may require additional information (such as the ID number of the recipient) or paperwork to be completed in order for the order to clear customs:

India
Turkey
China
Liechtenstein
Colombia
Poland

We will contact you shortly after your order should we need further information to initiate your shipment or ensure it clears customs.

More Questions?

Use a keyword or phrase in the search box above or contact us via phone, SMS, WhatsApp, email or social and we are happy to help.

Question 10

What is your Privacy Policy?

Accepted Answer

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from toakchocolate.com (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We NEVER sell your personal information nor do we provide it to companies unrelated to the order processing and marketing activities that specifically relate to our business.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@toakchocolate.com.

Do you have a media kit? Can I request samples or an interview?

Does your chocolate have an expiration date?

Is each edition a limited edition production? How many bars do you make?

Do you have a refund/returns or satisfaction guarantee policy?

Do you ship to my country?

How do you recommend I enjoy my bar of To'ak chocolate?

Other ways to enjoy cacao powder

Can I store my chocolate in the refrigerator or freezer?

Healthy drinking cacao recipes

What is your Privacy Policy?