Do you have a refund/returns or satisfaction guarantee policy?

Yes! We are confident you’ll love our chocolate as much as we do. If for any reason you’re not completely satisfied, get in touch with us within 30 days of your purchase and if we can't resolve your concern with a replacement or our complimentary insurance then we’ll issue a full refund.

How can I check my shipping status?

The easiest way is to click the "Track order with Shop" button on the checkout page or the "View your order" button in your order confirmation email. If you are having trouble feel free to contact us with your Order ID.

What is terroir-driven chocolate & why do you release different harvest years?

To’ak’s Harvest editions offer connoisseurs of dark chocolate this same opportunity—to taste not only the land, but also the characteristics of the particular year in which it was harvested.

What are your social and environmental commitments?

We're doing our best to contribute to positive change in the world of chocolate. This is a summary of our efforts. We discuss how we are paying the highest prices to farmers in the industry, going beyond certifications, building a technology platform for traceability of cacao, up-cycling byproducts, and protecting endangered varieties of cacao.

What is included with each product?

Click through to see a list of contents for each product range.

When will my order be shipped?

We ship orders around mid-morning Monday to Friday, excluding US public holidays. There are some cases which may result in a delay, such as the need to validate import requirements for food in your country or hot weather on route or at the destination. We do our best to advise you if there is going to be a delay.

Is your chocolate certified organic?

Yes, all of our chocolate is certified USDA Organic, with the exception of our Galapagos edition.

Do you offer free shipping?

Yes, we do when your order qualifies for our minimum spend (USD $50 for USA and USD $100 for all other destinations).

Do you offer tastings or tours in Ecuador?

Yes! We have a Chocolate & Art Experience which is a 2-hour privately-guided tour in Quito. We can also arrange private tastings in Ecuador or abroad depending on your timeframe and budget.

How do you recommend I enjoy my bar of To'ak chocolate?

Check out our tasting guide and list of chocolate pairing recommendations here.