When will my order be shipped?

We ship orders around mid-morning Monday to Friday, excluding US public holidays. There are some cases which may result in a delay, such as the need to validate import requirements for food in your country or hot weather on route or at the destination. We do our best to advise you if there is going to be a delay.

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What is terroir-driven chocolate & why do you release different harvest years?

To’ak’s Harvest editions offer connoisseurs of dark chocolate this same opportunity—to taste not only the land, but also the characteristics of the particular year in which it was harvested.

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Do you offer free shipping?

Yes, we do when your order qualifies for our minimum spend (USD $50 for USA and USD $100 for all other destinations).

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Can I store my chocolate in the refrigerator or freezer?

We recommend that you NEVER store dark chocolate in a freezer.

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How do you recommend I enjoy my bar of To'ak chocolate?

Check out our tasting guide and list of chocolate pairing recommendations here.

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Does your chocolate contain nuts or other allergens?

Our chocolate is produced at a factory that also handles nuts, peanuts, soy, and milk, but we do not intentionally add any of these ingredients to our chocolate.

Is your chocolate certified organic?

Yes, all of our chocolate is certified USDA Organic, with the exception of our Galapagos edition.

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Can you ship my gift without the price?

For orders within the USA we do not include the price as standard. For orders to all other countries we are required to include a shipping invoice for the purpose of customs import process.

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How do you preserve heirloom cacao?

To’ak and its rainforest conservation partner Third Millennium Alliance (TMA) have embarked on a project to pull Ancient Nacional cacao variety back from the precipice of extinction. Click to read the details.

Why is To'ak Chocolate expensive and what makes it unique?

We purchase cacao directly from the cacao growers we work with in Piedra de Plata, and we pay the highest price per pound of freshly-harvested cacao in the country. As far as we know, we also pay the highest price per pound in the entire world. This is just part of our commitment to elevating dark chocolate onto the levels of the finest wines and in doing so having a positive impact on the environment and cacao farming communities in Ecuador.

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