Do you offer free shipping?
Yes, we do when your order qualifies for our minimum spend (USD $50 for USA and USD $100 for all other destinations).
Does your chocolate contain alcohol?
We do not add alcohol to any of our products. Some of our Aged editions have been aged in empty casks or barrels that previously stored alcohol.
My chocolate/package arrived damaged, what should I do next?
First of all, we apologize if this happens. We're trying hard to shorten the supply chain from the cacao tree to you, but from time to time something unintended can occur. The good news is that every order includes complimentary worldwide shipping insurance, which covers you for damage, theft or loss. Click to view full details of how to file a claim.
Do you ship internationally?
Yes! We ship to most international destinations, with the exception of those that do not permit the import of chocolate or food products by individuals.
What is the difference between Harvest editions and Aged editions?
Our Harvest editions are harvested from a specific appellation during a specific year (similar to wine), with the objective to highlight the unique flavor and aroma characteristics that are created by the soil and climate conditions of that particular harvest (i.e., “terroir”). Our Aged editions are Harvest editions that have been aged in some kind of aromatic vessel (eg, casks that formerly stored wine or spirits, or Ecuadorian wood vessels) or have been aged in the same container as some other aromatic material (eg, Kampot pepper or Palo Santo wood).
When will my order be shipped?
We ship orders around mid-morning Monday to Friday, excluding US public holidays. There are some cases which may result in a delay, such as the need to validate import requirements for food in your country or hot weather on route or at the destination. We do our best to advise you if there is going to be a delay.
Indulgent Drinking Chocolate recipes
Check our blog for our latest recipes! Here are some of our favorites.
Other ways to enjoy cacao powder
Apparently some people in Europe have started snorting cacao powder at dance parties. The writer of this answer has tried that, twice, and decided that he vastly prefers to consume cacao the old-fashioned way–by eating or drinking it. It’s tastier that way, and less messy.
Does your chocolate contain nuts or other allergens?
Our chocolate is produced at a factory that also handles nuts, peanuts, soy, and milk, but we do not intentionally add any of these ingredients to our chocolate.
What are your Terms of Service?
Click to view the full details of our Terms of Service.
