Q: Do you ship internationally?

International Shipping We ship to most international destinations, with the exception of those that do not permit the import of chocolate or food products by individuals. You can view our Shipping Rates here . The following countries may require ID number of paperwork for customs clearance Countries that may require paperwork or ID number from the client include: India Turkey China Liechtenstein Colombia Poland Please note we may not be able to ship the same day for the above countries. We will contact you after you place your order IF there is a requirement for more information from your side. Countries that we are unable to ship to include but are not limited to: Mexico Russia Peru Venezuela If you don't find your country in our shipping address form then it is likely that we cannot ship to your country. However, you are welcome to contact us to check if we can make an exception. More Questions? Use a keyword or phrase in the search box above or contact us via phone, SMS, WhatsApp, email or social and we are happy to help.

Question 1

Do you ship internationally?

Accepted Answer

International Shipping

We ship to most international destinations, with the exception of those that do not permit the import of chocolate or food products by individuals. You can view our Shipping Rates here.

The following countries may require ID number of paperwork for customs clearance

Countries that may require paperwork or ID number from the client include:

India
Turkey
China
Liechtenstein
Colombia
Poland

Please note we may not be able to ship the same day for the above countries.

We will contact you after you place your order IF there is a requirement for more information from your side.

Countries that we are unable to ship to include but are not limited to:

Mexico
Russia
Peru
Venezuela

If you don't find your country in our shipping address form then it is likely that we cannot ship to your country. However, you are welcome to contact us to check if we can make an exception.

Perhaps the question is how long you can wait?

Officially, the shelf life of dark chocolate is two years. Unofficially, it should last much longer than that - there are documented reports of dark chocolate still being edible after 100 years of storage. We have chocolate bars that have been stored in our office for us to six years, that are still in excellent condition. But we don’t recommend waiting that long to eat your chocolate.

Read about our storage recommendations.

What to avoid

Definitely do not store dark chocolate in a freezer. And a refrigerator should only be used as a last resort—for example, if you live in a hot place and don’t have air conditioning.

Options for hot climate

If you live in a hot place and don’t have air conditioning, you can store your chocolate in a refrigerator or a wine cooler; in this case, we advise you to first put the package of chocolate inside a ziplock bag, to protect it from moisture.

General advice

If you live in a home where the indoor temperature doesn’t exceed 24° C (75° F), the best thing to do is simply store your chocolate at room temperature, in a dry place that is protected from sunlight and other strong odors. For example, in a cupboard.

Dark chocolate likes to be stored within the temperature range of 12-22° C (53-72° F), and temperatures as high as 25° C (77° F) are usually fine. The official melting point of dark chocolate is around 30° C (86° F).

We have also had success storing our bars in a wine cooler that has an option to reduce humidity/moisture. Generally speaking, most solutions that are suitable for storage of a fine wine will also be suitable for fine chocolate.

More Questions?

Use a keyword or phrase in the search box above or contact us via phone, SMS, WhatsApp, email or social and we are happy to help.

Question 7

What are your Terms of Service?

Accepted Answer

OVERVIEW

This website is operated by To'ak Chocolate. Throughout the site, the terms “we”, “us” and “our” refer to To'ak Chocolate. To'ak Chocolate offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

**SECTION 5 - PRODUCTS OR SERVICES (if applicable) **

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

**SECTION 8 - THIRD-PARTY LINKS **

Certain content, products and services available via our Service may include materials from third-parties.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless To'ak Chocolate and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@toakchocolate.com.

Question 8

What is included with each product?

Accepted Answer

Art Series

50g (1.76 oz) bar of single origin dark chocolate
Limited edition numbered artistic print
Certificate of authenticity
Full color mini book covering cacao, chocolate & art
Copper tasting plate
Bamboo tasting utensil
Handcrafted hardwood box, individually engraved with individual bar number and edition
Artistic presentation box.Art Series Product page

Origin Bars

Signature Bars

50g (1.76 oz) bar of single origin dark chocolate
6 page mini booklet with tasting notes, tasting & pairing guide, and tasting notes exercise sheet
Minimalistic presentation box.Signature Collection page

Mini Bar Selections

T.cacao

200g — 250g (depending on edition) of single origin cacao or drinking chocolate powder.T.cacao Collection page

Do you ship internationally?

Other ways to enjoy cacao powder

Does your chocolate have an expiration date?

How should I store my chocolate?

Can you ship my gift without the price?

My chocolate/package arrived damaged, what should I do next?

What are your Terms of Service?

What is included with each product?

Indulgent Drinking Chocolate recipes

How do you recommend I enjoy my bar of To'ak chocolate?