What are your shipping rates & shipping policy?
We offer free shipping to the USA for orders of USD $75 and to most other countries for orders of USD $175. Our shipping services include overnight express (USA only), 2-day express (USA only), express worldwide courier (international) and regular USPS service (USA only). Read on for full rates and conditions.
What are the main steps in the production of your chocolate?
Our production of chocolate starts with planting the cacao tree, includes the key post-harvest step of fermentation, the traditional steps of chocolate making, and finishes with packaging your bar in Ecuador. Read on to discover all 14 steps!
How much do you pay your farmers?
We pay a farmgate price that is 3-8x the standard market price for “wet cacao" — well above the fair trade premium.
Do you ship to my country?
We ship to most countries except those which prohibit the import of foodstuffs by private individuals. Note: some countries require additional information (such as the ID number of the recipient).
Do you have a media kit? Can I request samples or an interview?
Yes, we have a media kit with high resolution photos, press releases and other product related information. Please submit some basic information to receive the access details, to request an interview, or to request samples.
Indulgent Drinking Chocolate recipes
Check our blog for our latest recipes! Here are some of our favorites.
Can I store my chocolate in the refrigerator or freezer?
We recommend that you NEVER store dark chocolate in a freezer.
How and why do you age your chocolate?
Aged chocolate is a new phenomenon that To'ak has been pioneering since 2013. The process is grounded in the science of flavor extraction, and draws heavily from long-standing practices in both the wine and whisky traditions.
Do you offer tastings or tours in Ecuador?
Yes! We have a Chocolate & Art Experience which is a 2-hour privately-guided tour in Quito. We can also arrange private tastings in Ecuador or abroad depending on your timeframe and budget.
How do you recommend I enjoy my bar of To'ak chocolate?
Check out our tasting guide and list of chocolate pairing recommendations here.