Q: How can I leave a review of your product or service?

Leave us a review online When you place an order with To'ak Chocolate you will receive an automatic email invitation to leave a verified review . You can also see our existing reviews on the product detail page of each product or our Trustpilot page . Have you experienced an issue or are you not happy with your product/experience? From time to time we (or our fulfilment and delivery partners) make mistakes, afterall no one is perfect. What we can guarantee is that if a mistake was made with your order we will do our very best to resolve the matter for you satisfactorily. We ask that you follow these steps: If your product was damaged please take a photo and share it with us via the contact details below. We offer shipping protection for these rare cases. If your product never arrived or was stolen please contact us or file a claim with our complimentary shipping protection. If your product arrived by you simply weren't satisfied OR for any other reason, please reach out via the channels below and we will work with you on a satisfactory resolution. We offer a satisfaction guarantee which you can view on our website or in this FAQ tool . Phone, SMS/WhatsApp : +1 (805) 600-8625 Phone (Ecuador) : +593 23227520 Email : hello@toakchocolate.com Whatever the outcome we welcome you leaving a review on our Trustpilot page

Q: Who can I talk to if I have a complaint?

Complaints We're sorry to hear about your complaint but please get in touch with us via one of the channels and we will reach out to resolve the issue ASAP. Phone/SMS (USA) : +1 (805) 600-8625 Phone (Ecuador) : +593 23227520 Email : hello@toakchocolate.com We welcome the opportunity to address your complaint and you can read more about our Satisfaction Guarantee here .

Question 1

How can I leave a review of your product or service?

Accepted Answer

Leave us a review online

When you place an order with To'ak Chocolate you will receive an automatic email invitation to leave a verified review. You can also see our existing reviews on the product detail page of each product or our Trustpilot page.

Have you experienced an issue or are you not happy with your product/experience?

From time to time we (or our fulfilment and delivery partners) make mistakes, afterall no one is perfect. What we can guarantee is that if a mistake was made with your order we will do our very best to resolve the matter for you satisfactorily. We ask that you follow these steps:

If your product was damaged please take a photo and share it with us via the contact details below. We offer shipping protection for these rare cases.
If your product never arrived or was stolen please contact us or file a claim with our complimentary shipping protection.
If your product arrived by you simply weren't satisfied OR for any other reason, please reach out via the channels below and we will work with you on a satisfactory resolution.

We offer a satisfaction guarantee which you can view on our website or in this FAQ tool.

Phone, SMS/WhatsApp: +1 (805) 600-8625

Phone (Ecuador): +593 23227520

Email: hello@toakchocolate.com

Whatever the outcome we welcome you leaving a review on our Trustpilot page

Question 2

Who can I talk to if I have a complaint?

Accepted Answer

Complaints

We're sorry to hear about your complaint but please get in touch with us via one of the channels and we will reach out to resolve the issue ASAP.

Phone/SMS (USA): +1 (805) 600-8625

Phone (Ecuador): +593 23227520

Email: hello@toakchocolate.com

We welcome the opportunity to address your complaint and you can read more about our Satisfaction Guarantee here.

How can I leave a review of your product or service?

Who can I talk to if I have a complaint?

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