Question 1

Do you offer overnight shipping?

Accepted Answer

### Overnight

For orders within the USA only, we are able to offer FedEx Overnight express courier service for $30. Cut off time is 8am Mountain Time but if you miss this by a small window please give us a call or send us a message and sometimes we can still dispatch the same day.

### Specific arrival date?

If you would like your package to be delivered on/after a specific date please advise us in the "Special Instructions" box during checkout.

#### More Questions?
Use a keyword or phrase in the search box above or [contact us](https://toakchocolate.com/pages/contact) via phone, SMS, WhatsApp, email or social and we are happy to help.

Question 2

What should I do if one of more of the items I ordered was missing when it was delivered?

Accepted Answer

**First of all, we apologize if this happens**. This is a problem, and we’re going to fix it. Please contact us via one of the following channels:

**Phone (USA)**: +1 (862) 505-2811

**Phone (Ecuador)**: +593 23227520

**SMS/WhatsApp**: +1 (805) 600-8625

**Email**: hello@toakchocolate.com

Include your name, phone number, order confirmation number. It is important that you **also attach a photo of the package and its contents** so that we can learn what went wrong. We will then contact you directly to advise a resolution.

> Please note we offer complimentary worldwide shipping insurance for lost, stolen or damaged orders. To learn more and file a claim [click here](https://library.toakchocolate.com/faqs/do-you-offer-shipping-insurance).

#### More Questions?
Use a keyword or phrase in the search box above or [contact us](https://toakchocolate.com/pages/contact) via phone, SMS, WhatsApp, email or social and we are happy to help.