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My chocolate/package arrived damaged, what should I do next?

First of all, we apologize if this happens. We're trying hard to shorten the supply chain from the cacao tree to you, but from time to time something unintended can occur. The good news is that every order includes complimentary worldwide shipping insurance, which covers you for damage, theft or loss. Click to view full details of how to file a claim.

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When will my order be shipped?

We ship orders around mid-morning Monday to Friday, excluding US public holidays. There are some cases which may result in a delay, such as the need to validate import requirements for food in your country or hot weather on route or at the destination. We do our best to advise you if there is going to be a delay.

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Do you ship internationally?

Yes! We ship to most international destinations, with the exception of those that do not permit the import of chocolate or food products by individuals.

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What is included with each product?

Click through to see a list of contents for each product range.

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How should I store my chocolate?

Dark chocolate likes to be stored within the temperature range of 12-22° C (53-72° F). Temperatures as high as 25° C (77° F) are usually fine. The official melting point of dark chocolate is around 30° C (86° F).

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Why is To'ak Chocolate expensive and what makes it unique?

We purchase cacao directly from the cacao growers we work with in Piedra de Plata, and we pay the highest price per pound of freshly-harvested cacao in the country. As far as we know, we also pay the highest price per pound in the entire world. This is just part of our commitment to elevating dark chocolate onto the levels of the finest wines and in doing so having a positive impact on the environment and cacao farming communities in Ecuador.

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Do you offer tastings or tours in Ecuador?

Yes! We have a Chocolate & Art Experience which is a 2-hour privately-guided tour in Quito. We can also arrange private tastings in Ecuador or abroad depending on your timeframe and budget.

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Do you offer free shipping?

Yes, we do when your order qualifies for our minimum spend (USD $50 for USA and USD $100 for all other destinations).

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How much do you pay your farmers?

We pay a farmgate price that is 3-8x the standard market price for “wet cacao" — well above the fair trade premium.

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Do you have a refund/returns or satisfaction guarantee policy?

Yes! We are confident you’ll love our chocolate as much as we do. If for any reason you’re not completely satisfied, get in touch with us within 30 days of your purchase and if we can't resolve your concern with a replacement or our complimentary insurance then we’ll issue a full refund.

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