Do you ship to my country?
We ship to most countries except those which prohibit the import of foodstuffs by private individuals. Note: some countries require additional information (such as the ID number of the recipient).
Do you ship internationally?
Yes! We ship to most international destinations, with the exception of those that do not permit the import of chocolate or food products by individuals.
What is the cut-off time for same day shipping?
For orders to the USA or Canada, 8am Mountain Time. For orders to all other countries, 9am Ecuador time. We ship Monday to Friday excluding public holidays in USA or Ecuador.
Healthy drinking cacao recipes
We offer tasty and easy cacao inspired recipes on our blog. Click to learn more.
Do you have a refund/returns or satisfaction guarantee policy?
Yes! We are confident you’ll love our chocolate as much as we do. If for any reason you’re not completely satisfied, get in touch with us within 30 days of your purchase and if we can't resolve your concern with a replacement or our complimentary insurance then we’ll issue a full refund.
My chocolate/package arrived damaged, what should I do next?
First of all, we apologize if this happens. We're trying hard to shorten the supply chain from the cacao tree to you, but from time to time something unintended can occur. The good news is that every order includes complimentary worldwide shipping insurance, which covers you for damage, theft or loss. Click to view full details of how to file a claim.
How do you preserve heirloom cacao?
To’ak and its rainforest conservation partner Third Millennium Alliance (TMA) have embarked on a project to pull Ancient Nacional cacao variety back from the precipice of extinction. Click to read the details.
How much do you pay your farmers?
We pay a farmgate price that is 3-8x the standard market price for “wet cacao" — well above the fair trade premium.
What is terroir-driven chocolate & why do you release different harvest years?
To’ak’s Harvest editions offer connoisseurs of dark chocolate this same opportunity—to taste not only the land, but also the characteristics of the particular year in which it was harvested.