Do you offer gift wrapping?

Yes! We offer gift wrapping and we can also include a message on a hand written card. You will find the option as a check-box on the product page. You can also leave a note in the special instructions field in your shopping cart.

Is each edition a limited edition production? How many bars do you make?

Yes. Our Origin Bars are typically limited to only 150 bars per edition. Each bar is packaged in a handcrafted hardwood box that has the individual bar number engraved on the bottom. Our Signature Bars are somewhat more numerous, but are typically limited to 1,000 per edition.

What is the difference between Harvest editions and Aged editions?

Our Harvest editions are harvested from a specific appellation during a specific year (similar to wine), with the objective to highlight the unique flavor and aroma characteristics that are created by the soil and climate conditions of that particular harvest (i.e., “terroir”). Our Aged editions are Harvest editions that have been aged in some kind of aromatic vessel (eg, casks that formerly stored wine or spirits, or Ecuadorian wood vessels) or have been aged in the same container as some other aromatic material (eg, Kampot pepper or Palo Santo wood).

What is your Summer Shipping Policy (US Orders Only)

During the warmer months (typically Jun-Sep), most orders will ship from Monday through Wednesday so that they arrive before the weekend. This makes it easier for us to keep your chocolate cool during transit. If you need to rush your shipment, regardless of temperature, please write to us at hello@toakchocolate and we will do our best to get the shipment out that same day.

How can I check my shipping status?

The easiest way is to click the "Track order with Shop" button on the checkout page or the "View your order" button in your order confirmation email. If you are having trouble feel free to contact us with your Order ID.

Do you have a media kit? Can I request samples or an interview?

Yes, we have a media kit with high resolution photos, press releases and other product related information. Please submit some basic information to receive the access details, to request an interview, or to request samples.

Is your chocolate certified fair trade?

Yes, all of our chocolate is certified Fair Trade with the exception of our Galapagos Harvest bars. In fact we direct-trade relationship with farmers and pay prices that are far higher than the fair trade equivalent.

When will my order be shipped?

We ship orders around mid-morning Monday to Friday, excluding US public holidays. There are some cases which may result in a delay, such as the need to validate import requirements for food in your country or hot weather on route or at the destination. We do our best to advise you if there is going to be a delay.

Can you ship my gift without the price?

For orders within the USA we do not include the price as standard. For orders to all other countries we are required to include a shipping invoice for the purpose of customs import process.

What should I do if one of more of the items I ordered was missing when it was delivered?

This is a problem, and we’re going to fix it.