Do you offer tastings or tours in Ecuador?
Yes! We have a Chocolate & Art Experience which is a 2-hour privately-guided tour in Quito. We can also arrange private tastings in Ecuador or abroad depending on your timeframe and budget.
Do you offer overnight shipping?
For orders within the USA only, we are able to offer FedEx Overnight express courier service for $30. Cut off time is 8am Mountain Time but if you miss this by a small window please give us a call or send us a message and sometimes we can still dispatch the same day.
Do you offer gift wrapping?
Yes! We offer gift wrapping and we can also include a message on a hand written card. You will find the option as a check-box on the product page. You can also leave a note in the special instructions field in your shopping cart.
What should I do if one of more of the items I ordered was missing when it was delivered?
This is a problem, and we’re going to fix it.
What is your Summer Shipping Policy (US Orders Only)
During the warmer months (typically Jun-Sep), most orders will ship from Monday through Wednesday so that they arrive before the weekend. This makes it easier for us to keep your chocolate cool during transit. If you need to rush your shipment, regardless of temperature, please write to us at hello@toakchocolate and we will do our best to get the shipment out that same day.
What is the difference between Harvest editions and Aged editions?
Our Harvest editions are harvested from a specific appellation during a specific year (similar to wine), with the objective to highlight the unique flavor and aroma characteristics that are created by the soil and climate conditions of that particular harvest (i.e., “terroir”). Our Aged editions are Harvest editions that have been aged in some kind of aromatic vessel (eg, casks that formerly stored wine or spirits, or Ecuadorian wood vessels) or have been aged in the same container as some other aromatic material (eg, Kampot pepper or Palo Santo wood).
What are your Terms of Service?
Click to view the full details of our Terms of Service.
Is your chocolate certified fair trade?
Yes, all of our chocolate is certified Fair Trade with the exception of our Galapagos Harvest bars. In fact we direct-trade relationship with farmers and pay prices that are far higher than the fair trade equivalent.
Is each edition a limited edition production? How many bars do you make?
Yes. Our Origin Bars are typically limited to only 150 bars per edition. Each bar is packaged in a handcrafted hardwood box that has the individual bar number engraved on the bottom. Our Signature Bars are somewhat more numerous, but are typically limited to 1,000 per edition.
What is your Privacy Policy?
Click to view our full Privacy Policy.