Do you offer shipping insurance? And how do I make a claim?

To'ak Chocolate offers complimentary worldwide shipping insurance on all orders via a partnership with Route+ (underwritten by Lloyds of London), which covers loss, theft or damage of your chocolate order. Read on below for full details on coverage and claims process.

What is terroir-driven chocolate & why do you release different harvest years?

To’ak’s Harvest editions offer connoisseurs of dark chocolate this same opportunity—to taste not only the land, but also the characteristics of the particular year in which it was harvested.

How do you recommend I enjoy my bar of To'ak chocolate?

Check out our tasting guide and list of chocolate pairing recommendations here.

What is included with each product?

Click through to see a list of contents for each product range.

What are your social and environmental commitments?

We're doing our best to contribute to positive change in the world of chocolate. This is a summary of our efforts. We discuss how we are paying the highest prices to farmers in the industry, going beyond certifications, building a technology platform for traceability of cacao, up-cycling byproducts, and protecting endangered varieties of cacao.

Is your chocolate certified organic?

Yes, all of our chocolate is certified USDA Organic, with the exception of our Galapagos edition.

Do you offer free shipping?

Yes, we do when your order qualifies for our minimum spend (USD $50 for USA and USD $100 for all other destinations).

Do you offer tastings or tours in Ecuador?

Yes! We have a Chocolate & Art Experience which is a 2-hour privately-guided tour in Quito. We can also arrange private tastings in Ecuador or abroad depending on your timeframe and budget.

Is each edition a limited edition production? How many bars do you make?

Yes. Our Origin Bars are typically limited to only 150 bars per edition. Each bar is packaged in a handcrafted hardwood box that has the individual bar number engraved on the bottom. Our Signature Bars are somewhat more numerous, but are typically limited to 1,000 per edition.

Do you offer overnight shipping?

For orders within the USA only, we are able to offer FedEx Overnight express courier service for $30. Cut off time is 8am Mountain Time but if you miss this by a small window please give us a call or send us a message and sometimes we can still dispatch the same day.