Do you test for heavy metals like Cadmium in your chocolate?

Yes we do, and we’re happy to report that the levels of both cadmium are safe...and by a long margin. In fact, our chocolate has some of the lowest levels in Ecuador.

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What does it mean if a chocolate is on pre-order or made to order?

Sometimes we make products available for pre-order before they are launched. Other products can only be made to order.

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When will an out of stock item be available again?

We harvest cacao and produce our chocolate according to harvest years. Some of our editions are aged. All of our editions are limited in production and often quickly sell out. Once a particular edition is sold out we may release it again with more age (for example as a 2 year, 3 year+ edition) if we have inventory.

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I am a travel agency and would like to sell your tour, who should I speak to?

We would love to hear from you! Please fill out a short form and we will be in touch with you soon.

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I would like to distribute To'ak Chocolate, who should I speak to?

We would be pleased to discuss the opportunity. Please complete the short form and we will be in touch soon.

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I have a retail store and would like to stock To'ak Chocolate, who should I talk to?

We would love to hear from you. Simply complete a quick form with your business details and we will reach out about possible next steps.

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Can you ship my gift without the price?

For orders within the USA we do not include the price as standard. For orders to all other countries we are required to include a shipping invoice for the purpose of customs import process.

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Do you offer free shipping?

Yes, we do when your order qualifies for our minimum spend (USD $50 for USA and USD $100 for all other destinations).

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Do you ship internationally?

Yes! We ship to most international destinations, with the exception of those that do not permit the import of chocolate or food products by individuals.

How can I check my shipping status?

The easiest way is to click the "Track order with Shop" button on the checkout page or the "View your order" button in your order confirmation email. If you are having trouble feel free to contact us with your Order ID.

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