Can I add or remove an item from my order?

It depends! If your order has not yet been dispatched then it may be possible to make a change.

change order
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Who can I talk to if I have a complaint?

We're sorry to hear about your complaint but please get in touch with us via one of the channels on this support page and we will reach out to resolve the issue ASAP.

contact us
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What is the cut-off time for same day shipping?

For orders to the USA or Canada, 8am Mountain Time. For orders to all other countries, 9am Ecuador time. We ship Monday to Friday excluding public holidays in USA or Ecuador.

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Do you ship internationally?

Yes! We ship to most international destinations, with the exception of those that do not permit the import of chocolate or food products by individuals.

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