It depends! If your order has not yet been dispatched then it may be possible to make a change.
We're sorry to hear about your complaint but please get in touch with us via one of the channels on this support page and we will reach out to resolve the issue ASAP.
For orders to the USA or Canada, 8am Mountain Time. For orders to all other countries, 9am Ecuador time. We ship Monday to Friday excluding public holidays in USA or Ecuador.