Do you have a refund/returns or satisfaction guarantee policy?

Yes! We are confident you’ll love our chocolate as much as we do. If for any reason you’re not completely satisfied, get in touch with us within 30 days of your purchase and if we can't resolve your concern with a replacement or our complimentary insurance then we’ll issue a full refund.

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Do you offer free shipping?

Yes, we do when your order qualifies for our minimum spend (USD $50 for USA and USD $100 for all other destinations).

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How do you recommend I enjoy my bar of To'ak chocolate?

Check out our tasting guide and list of chocolate pairing recommendations here.

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When will an out of stock item be available again?

We harvest cacao and produce our chocolate according to harvest years. Some of our editions are aged. All of our editions are limited in production and often quickly sell out. Once a particular edition is sold out we may release it again with more age (for example as a 2 year, 3 year+ edition) if we have inventory.

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How long does it take to receive my order?

Orders to the USA typically arrive within 3-4 days for standard USPS shipping or faster with FedEx express options. Orders to Canada and Europe typically arrive within 4-5 business days. Orders to the rest of the world may take up to 7 business days.

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What is your Privacy Policy?

Click to view our full Privacy Policy.

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When will my order be shipped?

We ship orders around mid-morning Monday to Friday, excluding US public holidays. There are some cases which may result in a delay, such as the need to validate import requirements for food in your country or hot weather on route or at the destination. We do our best to advise you if there is going to be a delay.

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What are your Terms of Service?

Click to view the full details of our Terms of Service.

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Do you test for heavy metals like Cadmium in your chocolate?

Yes we do, and we’re happy to report that the levels of both cadmium are safe...and by a long margin. In fact, our chocolate has some of the lowest levels in Ecuador.

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What are your social and environmental commitments?

We're doing our best to contribute to positive change in the world of chocolate. This is a summary of our efforts. We discuss how we are paying the highest prices to farmers in the industry, going beyond certifications, building a technology platform for traceability of cacao, up-cycling byproducts, and protecting endangered varieties of cacao.

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