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What should I do if one of more of the items I ordered was missing when it was delivered?

This is a problem, and we’re going to fix it.

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Does your chocolate contain nuts or other allergens?

Our chocolate is produced at a factory that also handles nuts, peanuts, soy, and milk, but we do not intentionally add any of these ingredients to our chocolate.

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Does your chocolate contain alcohol?

We do not add alcohol to any of our products. Some of our Aged editions have been aged in empty casks or barrels that previously stored alcohol.

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What ingredients are in your chocolate?

The complete and accurate ingredient list of each product is available on the product page of our website and on the package of each product. The only ingredients in nearly all of our products are organic cacao beans and organic cane sugar. In the case of our Everyday Organic Cacao Powder, the one and only ingredient is organic cacao.

ingredients
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What is the weight of each bar of chocolate?

Our Art Series, Origin bars and Signature bars each weigh 50 grams (1.76 ounces). Our mini bars are packaged in sets of either 9 bars or 18 bars, and each mini bar weighs 3 - 4 grams (0.10 - 0.14 ounces).

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What is the difference between Harvest editions and Aged editions?

Our Harvest editions are harvested from a specific appellation during a specific year (similar to wine), with the objective to highlight the unique flavor and aroma characteristics that are created by the soil and climate conditions of that particular harvest (i.e., “terroir”). Our Aged editions are Harvest editions that have been aged in some kind of aromatic vessel (eg, casks that formerly stored wine or spirits, or Ecuadorian wood vessels) or have been aged in the same container as some other aromatic material (eg, Kampot pepper or Palo Santo wood).

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How should I store my chocolate?

Dark chocolate likes to be stored within the temperature range of 12-22° C (53-72° F). Temperatures as high as 25° C (77° F) are usually fine. The official melting point of dark chocolate is around 30° C (86° F).

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Does your chocolate have an expiration date?

Officially, the shelf life of dark chocolate is two years. Unofficially, it should last much longer than that - there are documented reports of dark chocolate still being edible after 100 years of storage. As part of our own experiment, we have chocolate bars that have been stored in our office for up to six years, and they are still in excellent condition. But we don’t recommend trying that at home. Why wait?

expiration storage
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Do you offer gift wrapping?

Yes! We offer gift wrapping and we can also include a message on a hand written card. You will find the option as a check-box on the product page. You can also leave a note in the special instructions field in your shopping cart.

gift wrapping
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Do you have a media kit? Can I request samples or an interview?

Yes, we have a media kit with high resolution photos, press releases and other product related information. Please submit some basic information to receive the access details, to request an interview, or to request samples.

media
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