Is your chocolate raw?

Our current editions cannot qualify as “raw” because they were roasted, albeit at the relatively low temperature range of 80-100° C (176-212° F). Compare this to conventional roasting temperatures, which reach a whopping 160° C (320° F). Read on for full details.

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What certifications do you have?

USDA and EU Organic, Fair Trade TSA, Heirloom Cacao Preservation. We’re proud to report that our chocolate is vegan, gluten free, non-GMO as well.

How and why do you age your chocolate?

Aged chocolate is a new phenomenon that To'ak has been pioneering since 2013. The process is grounded in the science of flavor extraction, and draws heavily from long-standing practices in both the wine and whisky traditions.

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What is Ancient Nacional Cacao?

Nacional, which is native to Ecuador, is generally regarded as the most coveted cacao variety in the world. Its fame in the global market dates back several centuries, although its ancient origins run much deeper.

Is each edition a limited edition production? How many bars do you make?

Yes. Our Origin Bars are typically limited to only 150 bars per edition. Each bar is packaged in a handcrafted hardwood box that has the individual bar number engraved on the bottom. Our Signature Bars are somewhat more numerous, but are typically limited to 1,000 per edition.

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What does it mean if a chocolate is on pre-order or made to order?

Sometimes we make products available for pre-order before they are launched. Other products can only be made to order.

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Can I place an order by phone or email?

Yes! Please get in touch with us and let us know a good time to contact you by phone. If you would like to place the order by email simply tell us the items you wish to order and we can create a link to pay by credit card or PayPal. We can also accept Zelle instant bank transfers.

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Your website is not working, how can I plan an order?

We apologize if our website seems to be down. Feel free to call us (+1 862 505-2811), SMS/WhatsApp (+1 805 600-8625) or email us ([email protected]) and we will contact you to take your order over the phone/email.

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What can I do if my chocolate arrived damaged (broken, discolored or melted)?

We’re sorry about this. We’ve spent a great deal of time and resources trying to figure out the best possible way to protect your chocolate during shipment, but our system is not perfect. A broken bar can still be enjoyed but we understand this can be disappointing and you are entitled to file an insurance claim should you wish.

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What should I do if one of more of the items I ordered was missing when it was delivered?

This is a problem, and we’re going to fix it.

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