Do you have a refund/returns or satisfaction guarantee policy?

Yes! We are confident you’ll love our chocolate as much as we do. If for any reason you’re not completely satisfied, get in touch with us within 30 days of your purchase and if we can't resolve your concern with a replacement or our complimentary insurance then we’ll issue a full refund.

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What is your Summer Shipping Policy (US Orders Only)

During the warmer months (typically Jun-Sep), most orders will ship from Monday through Wednesday so that they arrive before the weekend. This makes it easier for us to keep your chocolate cool during transit. If you need to rush your shipment, regardless of temperature, please write to us at [email protected] and we will do our best to get the shipment out that same day.

What can I do if my chocolate arrived damaged (broken, discolored or melted)?

We’re sorry about this. We’ve spent a great deal of time and resources trying to figure out the best possible way to protect your chocolate during shipment, but our system is not perfect. A broken bar can still be enjoyed but we understand this can be disappointing and you are entitled to file an insurance claim should you wish.

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How much do you pay your farmers?

We pay a farmgate price that is 3-8x the standard market price for “wet cacao" — well above the fair trade premium.

cacao sustainability
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Does your chocolate have an expiration date?

Officially, the shelf life of dark chocolate is two years. Unofficially, it should last much longer than that - there are documented reports of dark chocolate still being edible after 100 years of storage. As part of our own experiment, we have chocolate bars that have been stored in our office for up to six years, and they are still in excellent condition. But we don’t recommend trying that at home. Why wait?

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What are the main steps in the production of your chocolate?

Our production of chocolate starts with planting the cacao tree, includes the key post-harvest step of fermentation, the traditional steps of chocolate making, and finishes with packaging your bar in Ecuador. Read on to discover all 14 steps!

cacao tree to bar
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What are your shipping rates & shipping policy?

We offer free shipping to the USA for orders of USD $50 and to most other countries for orders of USD $100. Our shipping services include overnight express (USA only), 2-day express (USA only), express worldwide courier (international) and regular USPS service (USA only). Read on for full rates and conditions.

How and why do you age your chocolate?

Aged chocolate is a new phenomenon that To'ak has been pioneering since 2013. The process is grounded in the science of flavor extraction, and draws heavily from long-standing practices in both the wine and whisky traditions.

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Do you offer shipping insurance? And how do I make a claim?

To'ak Chocolate offers complimentary worldwide shipping insurance on all orders via a partnership with Route+ (underwritten by Lloyds of London), which covers loss, theft or damage of your chocolate order. Read on below for full details on coverage and claims process.

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