Check out our tasting guide and list of chocolate pairing recommendations here.
We pay a farmgate price that is 3-8x the standard market price for “wet cacao" — well above the fair trade premium.
To'ak pays all import duties but occasionally we are aware of cases where the client has been asked to pay for the duties. If this happens please get in touch and we will either pay on your behalf or refund the payment you were required to make to receive the delivery.
If your order has not yet shipped and is not in the final process of being fulfilled then we can help you with a refund.
The easiest way is to click the "Track order with Shop" button on the checkout page or the "View your order" button in your order confirmation email. If you are having trouble feel free to contact us with your Order ID.
It depends! If your order has not yet been dispatched then it may be possible to make a change.
To'ak Chocolate offers complimentary worldwide shipping insurance on all orders via a partnership with Route+ (underwritten by Lloyds of London), which covers loss, theft or damage of your chocolate order. Read on below for full details on coverage and claims process.
Occasionally courier services will inadvertently mark an order as delivered. Before we classify your package as lost or stolen we ask you to assist us with a few simple steps. Keep in mind that if your package is ultimately lost, stolen or damaged we offer complimentary insurance.
We're doing our best to contribute to positive change in the world of chocolate. This is a summary of our efforts. We discuss how we are paying the highest prices to farmers in the industry, going beyond certifications, building a technology platform for traceability of cacao, up-cycling byproducts, and protecting endangered varieties of cacao.
First of all, we apologize if this happens. We're trying hard to shorten the supply chain from the cacao tree to you, but from time to time something unintended can occur. The good news is that every order includes complimentary worldwide shipping insurance, which covers you for damage, theft or loss. Click to view full details of how to file a claim.